• Customer Support Associate

    Robert Half Office Team (Pipersville, PA)


    Description

    Customer Support Associate

     

    Schedule: Monday–Friday, 8:00 AM – 5:00 PM

     

    Type: Full-Time, Temporary-to-Hire (Initial Onsite Requirement; Hybrid Potential Later)

     

    Overview: A medical equipment distributor based in Pipersville is seeking a proactive and detail-oriented Customer Support Associate to join their team. This role will begin fully onsite, with the potential to transition into a hybrid schedule once training and performance milestones are met. The ideal candidate will have strong communication skills, experience working in a fast-paced environment, and familiarity with order processing, customer service support, and accounting-related tasks.

    Key Responsibilities:

    Customer Support

    • Serve as the first point of contact for incoming phone calls and customer inquiries.

    • Enter and process sales orders, verify pricing, and send confirmations to customers.

    • Generate purchase orders to vendors and track shipments to ensure timely delivery.

    • Keep customers and sales representatives informed of order status and delivery timelines, including updating internal CRM systems.

    • Assist with inventory control, including preparing shipments, receiving product, and ordering replacement stock as needed.

    • Maintain and update records for equipment sales, warranties, and related documentation.

    • Prepare and distribute weekly sales order status reports.

    • Organize and maintain sales literature and marketing materials.

    Accounts Receivable

    • Create and send invoices for parts and accessory sales.

    • Monitor and follow up on past due payments.

    • Process deposits and record customer payments.

    • Maintain organized filing of closed receivables.

    Accounts Payable

    • Receive and distribute vendor invoices.

    • Enter bills into QuickBooks and process expense submissions.

    • Send ACH notifications and update related payables records.

    • Record commissions for service-related sales.

    • Maintain organized filing of closed payables.

    Administrative Support

    • Provide backup support to customer service and internal sales staff during peak periods or absences.

    • Assist with general office support, supply ordering, and special projects as assigned.

    Requirements

    Qualifications

    • Minimum of 5 years of administrative or customer service experience in a busy office environment.

    • College degree preferred but not required based on experience.

    Preferred Skills

    • Strong verbal and written communication abilities.

    • Highly organized with excellent attention to detail.

    • Proficient in Microsoft Office (Outlook, Word, Excel) and general Windows-based software.

    • Experience with QuickBooks or similar accounting software strongly preferred.

    • Familiarity with CRM systems (Method:CRM experience is a plus).

    • Able to manage multiple tasks and work independently with minimal supervision.

     

    If you are interested in this opportunity, please apply by submitting your resume in Microsoft Word or .pdf format through this job posting. Feel free to also email your resume to my direct email at megan.barth@roberthalf com. My phone number is 215-244-1870.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .