• Help Desk Analyst I

    Robert Half Technology (Westfield Center, OH)


    Description

    We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.

    Responsibilities:

    • Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk.

    • Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues.

    • Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams.

    • Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.

    • Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams.

    • Collaborate on the development and revision of standards, policies, and procedures to improve processes.

    • Strive to enhance customer service experiences and increase first-call resolution rates.

    • Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution.

    • Analyze and diagnose reported issues, providing effective solutions.

    • Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently.

     

    Requirements • Proficiency in Active Directory and Microsoft Windows 10.

     

    • Strong troubleshooting skills for resolving technical issues.

    • Familiarity with service desk ticketing systems and workflows.

    • Solid understanding of Microsoft Windows and related software.

    • Excellent communication skills to interact with end-users and technical teams.

    • Ability to document processes and resolutions clearly and accurately.

    • Experience in customer service-focused roles within an IT environment.

    • Capability to manage multiple tasks and prioritize effectively in a fast-paced setting. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .