• HVAC Service Coordinator

    Mirabito Energy Products (Binghamton, NY)


    HVAC Service Coordinator / CSR / Dispatcher

     

    Status: Full-Time, Hourly Non-ExemptPay: $21'$25 per hour (based on experience)Benefits: 401(k), 401(k) Matching, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Employee Discounts, Referral Program, and Other Voluntary Coverage

     

    Why Work With Us?

     

    At our core, we're a community - not just a workplace. We combine the close-knit support of a family business with the stability, resources, and benefits of a large organization. Here, you'll feel valued for the contributions you make every day, supported by teammates who care, and encouraged to grow through career-building advancement opportunities. You'll never feel like just a number - instead, you'll enjoy the security of a stable, growing company that's truly invested in your success.

    Joining our team means:

    + Family Environment: A supportive, people-first culture where you're valued and respected.

    + Meaningful Work: You make things happen! Your work keeps everything running smoothly and ensures every customer feels valued, supported, and cared for-making a genuine difference in their comfort and peace of mind each day.

    + Growth & Learning: Mentorship and development opportunities to build your skills and advance your career.

    + Work-Life Balance: We believe in working hard, celebrating success, and maintaining a healthy balance along the way.

    + Shared Values: Integrity, reliability, safety, and teamwork are at the heart of everything we do.

    + Community Involvement: We believe in giving back-whether through local events, volunteer initiatives, or supporting community organizations, we take pride in making a positive impact where we live and work.

    + Perks & Appreciation: Enjoy employee discounts, company events, and recognition programs that celebrate your hard work and dedication.

     

    What You'll Do

     

    As an HVAC Service Coordinator, you're the heartbeat of our daily operations - connecting customers with solutions and keeping everything on track. You'll use communication, organization, and problem-solving skills to deliver an exceptional customer experience from the very first call.

    In this role, you will:

    + Connect with customers by phone, email, and in person - answering questions, scheduling service, and making every interaction a great one.

    + Collaborate across teams - working closely with Service Managers, Customer Care, and field technicians to keep operations running smoothly.

    + Orchestrate the day's success - match the right technician to each job so customers get fast, expert service and the day stays on track.

    + Support growth through proactive outreach - following up with customers, sharing promotions, and helping expand our HVAC customer base.

    + Stay organized and accurate by maintaining detailed customer records and technician schedules in our software systems.

    + Champion customer satisfaction through timely follow-ups and genuine relationship-building.

     

    What You'll Bring

     

    You're a natural communicator, a problem-solver, and someone who finds satisfaction in keeping things running smoothly. You thrive in a fast-paced environment, stay cool under pressure, and genuinely care about helping others - both customers and coworkers.

    Here's what helps you shine in this role:

    + Experience that counts: 2+ years in customer service, coordination, or dispatching (HVAC or home services experience a plus).

    + Comfortable with Technology: You easily adapt to software and digital tools that keep our team and customers connected while helping you stay organized and efficient.

    + Excellent communication: You know how to listen actively, express empathy, and clearly share information with customers and teammates.

    + Detail-driven mindset: You take pride in accuracy, organization, and getting things right the first time.

    + Calm under pressure: When challenges come up, you respond professionally, find solutions, and keep things moving.

    + Team player attitude: You're dependable, collaborative, and always ready to jump in and help where needed.

    + Eagerness to grow: You're excited to learn, take feedback, and keep building your skills.

     

    Ready to Join Us?

     

    If you're an organized communicator who loves helping people and thrives in a fast-paced environment, this is your opportunity to grow your career and make an impact every day. Apply today and become part of a team that's dedicated to delivering comfort, quality, and care - to our customers and our employees alike.

     

    The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change. (For example, emergencies, staffing changes, workload or technical development.)