• Outpatient Administrative Specialist

    SUNY Upstate Medical University (Syracuse, NY)


    Job Summary:

    The Outpatient Administrative Specialist will perform standardized patient check-in and check-out procedures, scheduling new patient appointments including registration activities such as entering and/or verifying demographic, insurance and/or financial information. Use of computer systems such as Epic, Word, Outlook, Rightfax, etc. is needed. Answers incoming calls for department, utilizes platforms for communication in Epic, and manages medical records to include incoming faxes and Rightfax platform. Accepts assignments to other areas as needed. Assists in QI activities.

    Minimum Qualifications:

    Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology and excellent written/oral communication skills required. Ability to multi task all support roles in a high volume setting. Excellent phone customer service and strong computer skills, and keyboarding are necessary

    Preferred Qualifications:

    Experience working in an ambulatory setting, answering incoming calls for patient care management and scheduling appointments.

    Work Days:

    M-F days 730 to 400 or dayshift hours dependent on unit need

    Message to Applicants:

    Recruitment Office: Human Resources