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Specific information regarding this recruitment process are listed below:

+ Application Opening: Friday October 31, 2025

+ Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 11:59 PM on Friday, November 7, 2025.

+ Compensation: $28.55 hourly

+ Recruitment ID: REF57951G

+ Appointment Type: Temporary Exempt (TEX) As-Needed, Category 16 and is limited to working 1,040 hours in a fiscal year. This position is as-needed and does not have a set schedule. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

+ Work Locations: Reporting locations include both the Department of Human Resources at 1 South Van Ness Avenue 4th Floor and the City Career Center in City Hall Room 110. This position may be scheduled between both locations as needed.

The 1402 Junior Clerk position in Operations will serve as an Employment Information Center (EIC) Representative.  The EIC Representative is responsible for supporting the Department of Human Resources front counter operations and various pre-employment programs.  Under immediate supervision, provides quality customer service and serves as a primary contact for Department of Human Resources (DHR) employees, City employees, job applicants and the general public.  Performs simple clerical tasks; provides information and services related to employment within the City and County of San Francisco including inquiries related to completing online applications, fingerprinting, examinations, eligible lists, and certifications.

Major, Important and Essential duties:

+ Provides customer service to DHR, City employees, Departments and the general public by email and over the telephone:

+ Assist applicants with the online application process, which includes explaining the recruitment process and navigating through the application.

+ Retrieves confidential information related to Worker’s Compensation claims for medical providers and directs them to the appropriate authorized representative.

+ Screens and directs inquiries to the appropriate contact, which may include researching information using various systems and sources.

+ Greets and directs visitors to the appropriate meeting locations per departmental protocol.

+ Immediately report incidents which impact or disrupt daily operations to supervisor and/or management. These types of incidents may include but are not limited to calling security, equipment failure or malfunction, or guests who become upset and/or threatening.

+ Inspects and distributes U.S. Postal mail and interdepartmental mail, parcels, and packages:

+ Sorts and groups incoming mail for distribution to various units within the department.

+ Receives shipments from UPS, FedEx, and other couriers, which includes examining the packages and properly notifying the recipient of the delivery.

+ Provides direct support to the Citywide Fingerprint Program:

+ Receives Live Scan documentation from employment candidates, and reviews for completeness and accuracy in preparation of fingerprinting.

+ Verifies candidate’s identification following the California Department of Justice’s requirements for pre-employment fingerprinting and background checks.

+ Reviews daily fingerprint appointments using a web-based appointment scheduler.

+ Provides direct support to the Citywide Disaster Service Worker (DSW) Badge Program:

+ Communicates and corresponds with departmental personnel via email, phone, or in-person for DSW badge statuses and inquiries.

+ Reviews daily photo appointments using a web-based appointment scheduler.

Experience: Six (6) months of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.

Substitution: Any one of the following may substitute for the required experience:

+ Completion of 15 semester units (or equivalent quarter units) of coursework from an accredited college or university;

+ OR Completion of a clerical training program (240 hours).

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Additional Information Regarding Employment with the City and County of San Francisco:

+ Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)

+ Conviction History

+ Employee Benefits Overview  (https://sfdhr.org/benefits-overview)

+ Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)

+ Disaster Service Worker

+ ADA Accommodation (https://careers.sf.gov/accommodations/)

+ Veterans Preference

+ Right to Work (https://careers.sf.gov/knowledge/#:~:text=Identification/Right%20to%20Work)

+ Copies of Application Documents

+ Diversity Statement (https://careers.sf.gov/knowledge/#:~:text=Learn%20more-,Diversity%20Statement,-The%20City%20and)

How to apply:

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall (https://www.sf.gov/city-career-center) , 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Denise Chan at [email protected]

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.