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Description

RJP (Real Job Preview) Zoom call with the team will be November 4th from 1:00-2:30, equipment pick up will be November 17th from East Lansing and the position will start on November 18th. Practice RJP on Zoom will be Tuesday, October 28th at 2:00PM EST.

Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps.

Hours: Monday - Friday. Must be available from 8am-5pm. Starting hourly rate is $15.00hr.

Training Hours/Days: MBSH: 8:00 AM - 5:00 PM M-F, 13 days – subject to change

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal and setting up services

Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Communicates routine information in a clear and accurate way with internal and external contacts

• Must live within the state of Michigan

• 25 Mbps download/10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household)

• Quiet place/distraction free, smart phone or tablet

• Working remotely is not a substitute for dependent care

• Must sign all agreements

Skills

Customer Service, Customer service oriented, Microsoft office, Email, CSR, phones, data entry, high volume calls, Typing, call center experience, Health care

Top Skills Details

Customer Service,Customer service oriented,Microsoft office,Email

Additional Skills & Qualifications

Must have:

Feel comfortable working on a computer and the ability to use dual monitors

35 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)

They will have to talk and type at the same time (real time) while taking calls

Great communication both verbal and written

Clear and articulate speech as this position is over the phone

Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)

Shift flexible

Nice to haves:

Benefit enrollment experience

Champs, CRM,

Large volume call experience

Here are a few reasons why candidates aren’t selected:

• Unable to give a 3-month commitment

• Needing time off during training (encourages suppliers to support the Attendance policy that there is “no” approved time off during training and will be subjected to attendance points/end assignment).

• Candidates not on camera during the entire RJP. cannot determine if they are engaged.

• All candidates must attend the RJP.

• Behavioral concerns during the RJP; laying down, sleeping, distraction from infants/kids, driving, shopping, etc.

• Lacks the basic functional technical abilities necessary to be successful in the role

• Very low typing score

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of East Lansing, MI.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 14, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.