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Overview:

We are seeking an experienced Systems Administrator / Senior IT Support Specialist to join a dynamic team supporting instructional device services. This role is ideal for a technically skilled professional who thrives in a customer-facing environment and enjoys solving complex IT challenges in an enterprise setting.

Key Responsibilities:

+ Configure, maintain, and troubleshoot departmental printing and phone systems.

+ Provide next-tier technical support for desk phones, printers, endpoint connectivity, and departmental software.

+ Deliver exceptional customer service and technical assistance to end users.

+ Monitor and maintain the performance, reliability, and security of departmental hardware and software.

+ Assist with deployment and support of new software and hardware solutions.

+ Collaborate with Tier 1 support teams to escalate and resolve advanced technical issues.

+ Train end users on proper use and troubleshooting of VoIP, printers, network tools, and software systems.

+ Document and update technical procedures, support guides, and knowledge base articles.

+ Participate in occasional on-call support duties as defined by the team manager.

Top Skills Required:

+ Proven experience in enterprise-level technical support and systems administration.

+ Strong troubleshooting skills for Windows 11, Office 365, Chromebooks, and network/software issues.

+ Experience supporting and maintaining audio/visual systems, printers, and other peripherals.

Preferred Tools & Platforms:

+ Active Directory

+ MS Intune

+ Google Workspace

+ ServiceNow

+ SCCM

Qualifications:

+ Expert-level experience in IT support or systems administration.

+ Strong communication and customer service skills.

+ No specific certifications required, but relevant technical experience is essential.

+ Ability to support staff both onsite and remotely.

Job Type & Location

This is a Contract position based out of Frankfort, KY.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Frankfort,KY.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.