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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

As the **Unified Product Market Manager** , you will lead the development and execution of market development strategies, and creative concepts and assets, to ensure go-to-market planning and sales activation is aligned, on-track and delivers against business goals. As a product manager/marketing professional with demonstrated success leading content strategy, product marketing, demand generation and digital marketing, you will create awareness and generate pipeline for sales to achieve results. Success in this role means you will leverage your content strategy, communication skills, organizational discipline, and executive presence to influence and inspire stakeholders at all levels in the organization and across functions.

3 days / week in-office

Microsoft will accept applications for the role until November 10, 2025.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Market Research & Customer Insights

+ Collaborates to develop insights from market/user research, competitive analyses, and industry trends to drive differentiated market strategies.

+ Reviews market performance, customer sentiment, and feedback to refine messaging and drive continuous improvemnt.

Messaging & Positioning

+ Recommends and aligns priorities for marketing efforts tied to offerings portfolio and Solution Areas.

+ Leads content strategy and creates messaging and positioning frameworks that connect offering capabilities to customer outcomes.

Customer Acquisition & Engagement

+ Identifies and directs marketing strategies for acquisition, adoption, advocacy, and renewal.

+ Defines and executes end-to-end customer journey strategies, including user stories, demos, and scenarios.

Cross-Functional Leadership

+ Develops partnerships across Marketing, Sales, Services, Delivery, and Engineering to deliver customer value and company growth.

+ Drives initiatives and programs across teams to meet organizational goals and shares best practices.

Performance Measurement

+ Defines and analyzes KPIs to measure success, identifies trends, and presents recommendations to stakeholders.

+ Owns reporting and optimization of marketing activities across channels and platforms.

Project & Change Management

+ Develops project plans for medium-complexity initiatives or supports senior colleagues on high-complexity projects.

+ Executes communication plans to share progress, blockers, and learnings.

Market Evangelism

+ Evangelizes product features internally and externally via presentations, blogs, social media, and industry events.

+ Acts as primary interface with Marketing to educate and develop content.

Other

+ Embody our culture and values. (https://www.microsoft.com/en-au/about/values)

Qualifications

Required:

+ Bachelor's Degree AND 5+ years' experience in product/service/program management or software development OR equivalent experience.

+ 2+ years' experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).

Preferred:

+ Bachelor's Degree AND 8+ years' experience in product/service/program management or software development OR equivalent experience.

+ 4+ years' experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).

+ 4+ years' experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 10,2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .