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In the Consumer Channel Sales Organization (CCS), our purpose is to create value with our partners, to market and sell innovative consumer solutions powered by Windows, Surface, and M365. We’re positioned right at the intersection of customers, hardware partners, and channel partners. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerating cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.

As the **Senior Business Program Manager, WW Consumer Channel Sales** , you will help support and drive growth through collaborating with a wide range of stakeholders across Microsoft (both cross-function and cross-business), to influence the direction and success of CCS. You will be responsible for ensuring both the CCS rhythm of the business and Go-To-Market Planning motion run smoothly and effectively, optimizing for efficiency to enable best-in-class execution excellence. This role offers a unique opportunity to drive immense impact on the business and across all teams by looking left to right to align both our internal business and readiness rhythms with our CCS business objectives and our go-to-market motion with our retail partner planning timelines and consumer selling moments.

If you have a passion for and curiosity about CCS, are looking for a role that provides an opportunity to influence at all levels, enjoy working in a fast-paced environment, are an exceptional communicator, and can drive process and operational excellence, we’d love to hear from you.

Responsibilities

ROB (Rhythm of Business) Planning & Framework

+ Design and lead the end-to-end CCS Rhythm of Business (ROB) strategy, including the operating model, calendar of deliverables, and governance framework.

+ Align monthly, quarterly, annual, and seasonal business rhythms across WDS (Windows Device Sales), CCS Leadership Team, and all functional and regional stakeholders to ensure the ROB is effective, inclusive, and business-aligned.

+ Integrate ROB with GTM motions, Readiness Reviews, and strategic initiatives to create a cohesive and synchronized operating cadence.

+ Author and maintain the CCS Operating Model, ROB documentation, and Communications Plan to ensure clarity and consistency across the organization.

Organizational Communications

+ Drive CCS-wide communications to evangelize key business and readiness rhythms.

+ Provide clear guidance on the purpose, objectives, roles and responsibilities, cadence, meeting structure, attendees, and workback timelines for each ROB beat to enable successful execution across teams.

Calendar & Cadence Management

+ Maintain and continuously optimize the ROB calendar to ensure transparency, predictability, and sufficient lead time for all stakeholders.

+ Coordinate fiscal year planning, monthly business reviews, and seasonal readiness meetings to align with strategic priorities and execution timelines.

Meeting Governance & Structure

+ Oversee the structure and execution of all ROB-related meetings.

+ Manage agendas, workbacks, and alignment with business objectives.

+ Facilitate executive-level monthly business reviews, including run-of-show coordination, time tracking, running slides, and post-meeting follow-ups.

+ Ensure full CCS team engagement and execution across all business planning and readiness beats.

Content & Deliverables Oversight

+ Own end-to-end content development for all business reviews and readiness meetings across stakeholders.

+ Manage templates, decks, secure content posting, and coordination of review cycles.

+ Ensure consistency, scalability, and standardization of content across teams, and advocate for automation and simplification of reporting views.

Cross-Team Alignment

+ Collaborate with finance, category leads, CCPM, and regional teams to ensure ROB deliverables align with line-of-business strategies and priorities.

+ Coordinate seasonal and biannual planning cycles (e.g., holiday readiness, back-to-school, H1/H2 account reviews).

+ Partner with the CCS business manager community to streamline messaging and drive consistency in process and guidance across all regions.

Change Management & Optimization

+ Continuously evaluate and refine ROB rhythms to ensure they remain agile and aligned with evolving business needs.

+ Promote simplicity, clarity, and operational efficiency.

+ Introduce new beats or formats based on stakeholder feedback and strategic direction, while retiring outdated or redundant processes.

Go-To-Market (GTM) Planning – Program Management

+ Lead the consumer go-to-market motion (aka “CRISP”) Channel Readiness & Integrated Planning end-to-end, including strategy, governance, stakeholder alignment, and communications.

+ Manage a comprehensive seasonal planning framework to guide execution of our GTM motion, activities, and product launches for each selling cycle.

+ Drive seasonal planning guidance by ensuring clarity on business priorities, with collaboration across Go-To-Market and Product Marketing Management teams to develop content and support plans for Worldwide Go-To-Market planning.

+ Partner across organizations and drive timelines for seasonal priority setting and Go-To-Market preparation to support global partner execution.

+ Manage CRISP Trackers on Teams, ensuring milestone status updates and cross-org alignment with how we will collectively go-to-market for the upcoming seasonal planning cycle. Driving evolution and/or mitigation as needed to meet changing business strategy, planning and execution needs.

+ Publish monthly CRISP communications for executive visibility and stakeholder engagement.

+ Own onboarding and documentation for new CRISP stakeholders, ensuring clarity on process, accountability, and deliverables.

+ Vendor Management: work with v-resources to prioritize their work and coordinate projects for business support.

+ **You will Embody our ** **culture (https://careers.microsoft.com/v2/global/en/culture)** ** ** **and** ** ** **values (https://www.microsoft.com/en-us/about)** **.**

Qualifications

Required/minimum qualifications

+ Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement

+ OR equivalent experience.

+ 4+ years' experience in program management.

Additional or preferred qualifications

+ Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement

+ OR equivalent experience.

+ Proficient communicateion skills, cross cultural skills, project management skills in creating leading impactful RoB cross regions and functions.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay (https://careers.microsoft.com/v2/global/en/us-corporate-pay.html)

Microsoft will accept applications for the role until November 9th, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .