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We are seeking a Senior Customer Program Manager (CPM) to join the Copilot Agents + Platform Ecosystem (CAPE) team in the Redmond, WA area.

The candidate will help us deliver world class Copilot extensibility, showcase solutions at leading enterprise customers through scenario development, solution envisioning, architecture, and build the realization of Copilot agents and extensibility-based solutions.

As the bridge between customer experience and Copilot engineering, this role requires technical expertise as well as close collaboration across a wide range of engineering and field teams to drive successful customer outcomes with the latest production and pre-production Copilot features and capabilities.  It rewards program managers with agility and requires rapid iteration and working in dynamic and fast-paced environments.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ Qualify, develop and maintain relationships with a portfolio of enterprise customers, understanding their business needs, objectives and implementation challenges to unblock the adoption of Copilot agents and extensibility.

+ Through regular product briefings, roadmap sessions, discovery and envisioning activities, land the value and opportunity of agents and extensibility, helping inform customer strategy to maximize value realization.

+ Lead and manage customer engagements focused on the development, deployment and integration of Copilot agents, ensuring projects meet business needs.

+ Provide deep technical guidance, solutioning and assistance to customers, helping them to leverage Copilot agents and extensibility through the entire lifecycle from scenario discovery to build and implementation.

+ Gather customer feedback and work closely with the product and engineering teams to triage, prioritize and drive continuous improvement in Copilot solutions.

+ Monitor and report on the adoption and performance of Copilot agents, providing insights and recommendations to both customers and engineering stakeholders.

+ Work collaboratively with internal teams, including sales, marketing, and engineering, to align customer needs with product development and go-to-market strategies.

+ Measurements include the quality, the breadth, the repeatability and the number of successful deployments; customer satisfaction; and the quality and the number of public references, and how you help colleagues succeed.

+ Ability to propose tech architecture and design based on customer/scenario requirements. Ability to develop a prototype to demonstrate the value of Copilot agents and extensibility.

+ Core understanding of Copilot architecture and agent models for extensibility, such as the ability to customize UI, Orchestrator, or BYO foundational models/LLMs to help customers understand the key differentiations of Copilot & extensibility versus competitors.

+ Hands on experience developing extensibility solutions for Microsoft Copilot using Graph Connectors, Copilot Studio, Teams Toolkit, Visual Studio Code, Azure AI Foundry, with experience in deploying and managing AI solutions in an enterprise environment.

Qualifications

Required Qualifications:

+ Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ 4+ years of experience in a customer-facing role, preferably in program management, solution architecture, consulting or technical strategy within Microsoft365.

+ 2+ years of experience withlow code platforms likeCopilot StudioandPower Platform.

+ 2+ years of experience with AI solutions (ex:Microsoft365 Copilot)-envisioning and building enterprise grade solutions using low code/no code platforms.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

+ **Microsoft Cloud Background Check** : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ 6+ years of experience in a customer-facing role, preferably in program management, solution architecture, consulting or technical strategy within Microsoft365.

+ 3+ years of experience withlow code platforms likeCopilot StudioandPower Platform.

+ 3+ years of experience with AI solutions (ex:Microsoft365 Copilot)-envisioning and building enterprise grade solutions using low code/no code platforms.

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 17, 2025.

\#CopilotAgents #Copilot #PlatformEcosystem

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .