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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The **Business Analyst** is a strategic enabler of insight and impact within the Customer Value Practice—translating complex data into clear, actionable intelligence that drives transformation across programs and practices. This role blends analytical rigor with compelling storytelling to inform executive decisions and elevate operational excellence.

The Business Analyst contributes to AI-powered transformation through data-driven insights, interactive dashboards, and performance measurement frameworks. While not solely focused on AI, the role actively identifies opportunities to amplify value through intelligent analytics. This includes:

• Designing executive-ready dashboards that track KPIs and program health.

• Crafting compelling data narratives that influence strategic direction.

• Embedding analytics into transformation programs to ensure measurable outcomes.

• Partnering across verticals and horizontals to ensure data quality, consistency, and relevance.

3 days / week in-office

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Data Analysis & Insights:

+ Analyze large datasets to identify trends, patterns, and insights that can drive business decisions. Use statistical methods and data analysis tools to extract meaningful information.

**Storytelling with Data** :

+ Translate complex analytics into clear, engaging narratives for technical and non-technical audiences. Develop presentations and reports that tell a clear and engaging story.

Visualization & Dashboards:

+ Create high-quality data visualizations, including charts, graphs, and dashboards, to represent data insights visually. Use tools such as Power BI, or similar, to develop interactive and dynamic visualizations and to monitor KPIs and program health.

Collaboration:

+ Work closely with data stewards and cross-functional teams to ensure data accuracy and relevance.

Reporting and Documentation:

+ Develop and maintain comprehensive documentation of data analysis processes, methodologies, and findings. Create and deliver regular reports to stakeholders.

Continuous Improvement:

+ Stay current on best practices in analytics, visualization, and AI-driven insights.

Compliance:

+ Ensure all reporting aligns with Microsoft security and privacy standards.

Security:

+ Ensure our data access & availability through dashboards, scorecards, and other reporting sources is compliant with Microsoft security & privacy standards

Other:

+ Embody our culture and values. (https://www.microsoft.com/en-au/about/values)

Qualifications

Required:

+ Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 3+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR equivalent experience.

+ 3+ years'experience with data analysis tools and programming languages such as SQL, Python, or R.

+ 3+ years of experience with data visualization tools such as Power BI, Tableau, or equivalent platforms.

Preferred Qualifications

+ Advanced Analytics & Visualization Expertise: Skilled in Power BI (or similar), SQL, and data modeling; capable of creating interactive dashboards and applying statistical methods for actionable insights.

+ Strategic Data Storytelling **:** Ability to translate complex analytics into clear, compelling narratives for executive audiences, driving strategic decisions.

+ AI & Continuous Improvement Mindset: Familiarity with AI/ML concepts and experience embedding intelligent analytics into transformation programs for measurable outcomes.

+ Collaboration & Governance: Proven track record of partnering across cross-functional teams while ensuring data quality and compliance with Microsoft security and privacy standards.

Business Analytics IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay.

Microsoft will accept applications for the role until November 9, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .