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**Summary:** The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!

Availability:

+ 8 am to 5pm, 11am-8pm, and 4pm to 1am shifts.

+ Full week schedule available, weekends required.

+ Tuesdays & Wednesdays off or Wednesdays & Thursdays off.

You'll contribute to our mission by:

+ Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service

+ Talking with guests and answering questions regarding park policies and procedures

+ Resolving guest complaints and concerns in a friendly and professional manner

You'll do it with your:

+ Proficiency in computer skills in Microsoft Office and Windows OS are required

+ Basic to intermediate Salesforce's experience

+ Ability to communication via phone, chat and email to resolve concerns

+ Strong work ethic, attention to detail, and a commitment to safety

+ Ability to interact in a professional and positive manner

+ Problem-solving skill

+ Excellent written and verbal communication skills

+ Sense of urgency and fun

+ Friendly, outgoing personality, and ability to address guest concerns with empathy

+ Ability to read, speak, write, and understand the English language

Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.