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Clerical Assistant 2

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Clerical Assistant 2

Salary

$36,108.00 - $53,105.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-35889

Department

Department of Revenue

Division

RV PA St Ltry Cstmr Spt Div

Opening Date

10/31/2025

Closing Date

11/9/2025 11:59 PM Eastern

Job Code

00102

Position Number

00074515

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00189350

Bureau / Division

Bureau of Pennsylvania State Lottery - Customer Support Division

Worksite Address

1200 Fulling Mill Rd Ste 1

City

Dauphin, Pennsylvania

Zip Code

17057

Contact Name

Jachy Meyers

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you interested in moving your career forward? The Department of Revenue is searching for a Clerical Assistant 2 to provide clerical and customer service support to the claims division of the PA Lottery Department.

If you enjoy working with the public and this sounds interesting to you, apply today to join our dedicated team!

DESCRIPTION OF WORK

The Clerical Assistant 2 in this position will receive and respond to a wide variety of phone calls and emails regarding PA Lottery claims and games. You will reference prescribed guidelines and manuals to resolve various issues and provide information and solutions in order to assist customers. Additional duties include proofreading claim forms, reviewing tickets, verifying information for accuracy, and entering approved claims into the lottery back-office system. When necessary, you will send forms to claimants to obtain missing information for claims.

Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00074515)

Work Schedule and Additional Information:

+ Full-time employment, 37.5 hours per week.

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You will not have the option to telework in this position.

+ Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes).

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or

+ Graduation from high school;or

+ An equivalent combination of experience and training.

Additional Requirements:

+ You must be able to perform essential job functions.

Preferred Qualifications (not required):

+ Previous customer service experience is preferred.

+ Previous call center experience is preferred.

Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.

How to Apply:

+ Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html a nd click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Preferred Qualifications (not required): Do you have previous customer service experience?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Preferred Qualifications (not required): Do you have previous call center experience?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov