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Business Process Transformation Analyst

Salary

$59,909.22 - $74,886.53 Annually

Location

Boynton Beach, FL

Job Type

Full Time

Job Number

202500487

Department

Information Technology Services

Division

Opening Date

10/31/2025

Closing Date

11/14/2025 5:00 PM Eastern

FLSA

Exempt

+ Description

+ Benefits

+ Questions

Purpose of Classification

The Business Process Transformation Analyst plays a critical role in identifying, analyzing, and redesigning business processes to improve efficiency, reduce costs, enhance customer experience, and enable digital transformation. This position partners with stakeholders across departments to assess current workflows, gather requirements, and design optimized processes that align with organizational strategy and compliance standards.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Process Analysis & Documentation

+ Map and document existing business processes, workflows, and pain points.

+ Conduct gap analysis to identify inefficiencies, redundancies, and risks.

+ Maintain process documentation, standards, and metrics.

Transformation & Optimization

+ Recommend process redesigns and automation opportunities using Lean, Six Sigma, or similar methodologies.

+ Support the implementation of ERP, CRM, or other enterprise technology platforms by aligning processes with system capabilities.

+ Partner with IT and business units to ensure process changes meet both functional needs and compliance requirements.

Change Management & Stakeholder Engagement

+ Collaborate with department leaders and end users to ensure adoption of new processes.

+ Prepare training materials, communications, and workshops to support change initiatives.

+ Act as a liaison between business and technical teams to translate requirements into actionable solutions.

Performance Measurement

+ Develop KPIs, dashboards, and performance reports to measure the success of transformation initiatives.

+ Continuously monitor processes and suggest improvements.

Minimum Qualifications

Education:

Bachelor’s degree in Business Administration, Management, Information Systems, or related field. Master’s degree or professional certification preferred.

Experience:

2–5 years in business analysis, process improvement, or transformation roles.

Experience with ERP/CRM implementations or digital transformation projects a plus.

Equivalency:

An equivalent combination of education, training, and relevant experience of seven (7) years may be considered in lieu of the stated minimum requirements.

Must a valid State of Florida driver’s license

PREFERRED QUALIFICATIONS

Master’s degree from an accredited college or university in related field.

Lean Six Sigma Green Belt or higher.

Certified Business Analysis Professional (CBAP) or PMI-PBA.

Prosci Change Management or similar.

Supplemental Information

Knowledge, Skills, and Abilities (KSAs)

+ Strategic and systems thinking principles and practices that support organizational transformation.

+ Data analytics, financial modeling, forecasting, and performance measurement methodologies.

+ Enterprise financial systems, data platforms, and process improvement tools that enhance operational efficiency and transparency.

+ Change management strategies, project management frameworks, and organizational development concepts.

+ Analyzing and interpreting complex data to inform strategic decisions and performance outcomes.

+ Leading and collaborating with cross-functional teams to achieve enterprise-wide objectives.

+ Building strong stakeholder relationships and fostering alignment across departments and organizational levels.

+ Applying technical proficiency to oversee and optimize enterprise systems and process transformation initiatives.

+ Think strategically and systemically to align divisional and organizational goals.

+ Adapt to dynamic environments, manage ambiguity, and make sound decisions under changing conditions.

+ Influence and inspire others through effective communication, collaboration, and leadership.

+ Drive measurable results through data-driven planning, resource alignment, and continuous improvement.

+ Manage multiple, high-impact projects simultaneously while maintaining attention to detail and quality outcomes.

Communication Competencies

+ Clearly conveys complex concepts, strategies, and financial information to diverse stakeholders at all levels.

+ Builds consensus and motivates teams, stakeholders, and leadership to support transformation initiatives.

+ Understands stakeholder needs, feedback, and concerns to inform decision-making and collaborative solutions.

+ Facilitates effective communication between departments, ensuring alignment on priorities and objectives.

+ Delivers information confidently and effectively in meetings, briefings, and reports, tailoring messaging for the audience.

+ Communicates tactfully and diplomatically to manage disagreements or challenging situations constructively.

+ Articulates vision, goals, and impacts of business process improvements to foster engagement and adoption.

Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

SensoryRequirements : Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.

Some tasks require the ability to communicate orally.

Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as humidity, rain, temperature extremes, or traffic hazards.

The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodation for qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodation with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements; are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.

Full-time employees (those regularly scheduled to work at least 30 hours per week) are eligible for the City's benefit package.

The City of Boynton Beach's comprehensive benefits package includes:

• Student Loan Forgiveness

• Health Insurance

• Dental Insurance

• Vision Care Plan

• Basic Term Life Insurance

• Supplemental Life Insurance

• Dependent Life Insurance

• Accidental Death and

Dismemberment Insurance

• City Pension Plan

• Short Term Disability and other Supplemental Plans

• Long Term Disability Insurance

• Employee Assistance Program

• 457 Savings Plan (three options)

• Paid Annual Leave / Vacation

• Bonus Vacation Hours

• 12 Paid Holidays

• Paid Sick Leave / Family Sick Leave

• Educational Assistance Program *(Depending on budget funding)

• On-site Training Program

• Wellness Program

• Pre-Paid Legal and Identity Theft Protection Plans

• Credit Union

• Tax Deferred 125 Premium Plan

• Flexible Spending Account

• Direct Deposit

• Social Security

Student Loan Forgiveness

Let your City of Boynton Beach employment work for you! Under the U.S. Department of Education’s Public Service Loan Forgiveness (PSLF) program, your student loan balance may be forgiven after you have made 120 qualifying monthly payments while working full-time with a governmental agency. Visit StudentAid.gov/publicservice for more information or to see if you qualify.

Health Insurance

The City pays the entire premium for an eligible employee. The employee may elect to cover a spouse and/or dependent children by paying the applicable premium for the dependent(s).

Dental Insurance

Premiums for eligible employees are paid by the City. Premiums for any covered dependent are paid by the employee with a contribution by the City.

Vision Care Plan

Premiums for eligible employees are paid by the City. Premiums for any covered dependent(s) are paid by the employee.

Life Insurance / Accidental Death and Dismemberment Insurance

The City provides each eligible employee with term life and accidental death insurance.

Supplemental Life Insurance / Supplemental AD&D Insurance

Employees may purchase supplemental term life insurance on an individual-choice basis with premiums based on age. A matching amount of Accidental Death insurance may also be purchased.

Dependent Life Insurance

Employees who select supplemental coverage for themselves may also purchase coverage for their spouse and dependent children.

City Retirement / Pension Plans

The City has pension plans for general employees, police, and firefighters. Each plan is contributory with both the employee and the City contributing to the program.

Supplemental Plans

Supplemental plans provide direct cash payments regardless of any other coverage you may have, and are designed to help fill in any gaps in a medical plan. The employee pays the premiums for these supplemental plans.

Short and Long Term Disability

The City provides Short and Long Term Disability insurance to eligible employees. The plan is designed to cover a disability sustained on or off the job.

Employee Assistance Program (EAP)

The City contracts with an employee assistance program (EAP) to provide employees and their dependents with free, confidential and professional counseling to help resolve personal or family problems.

Deferred Compensation Plans (457 Plans)

The City makes available three deferred compensation plans that the employee may voluntarily contribute to on a tax-deferred basis.

Vacation

All full-time employees accrue time toward paid vacation leave. Accrual begins immediately and vacation may be taken after six months of employment.

Holidays

The City observes12 paid holidays throughout the year.

Sick Leave / Family Sick Leave

Full-time employees accrue one day of sick leave per month. An employee may elect to use up to 5 days per year of accrued sick time for illness in his/her immediate family.

Tuition Assistance*(Depending on available budget funding)

The Tuition Assistance Program reimburses eligible employees for successful completion of approved courses leading to Associate, Bachelor and Master degrees.

Wellness Program

The City offers many wellness activities and programs throughout the year.

Prepaid Legal Services and Identity Theft Protection Plan

Employees may choose to enroll in a prepaid legal service plan and an identity theft protection plan. The employee pays the premiums for these plans.

CreditUnion

All City employees may join the Credit Union of Palm Beach County. In addition to savings and checking accounts, the Credit Union offers different types of loans, investment choices and recreational opportunities.

Section 125 Plan for Health and Dental Premium

Section 125 of the Internal Revenue code allows you to have your dependent coverage premiums deducted before payroll taxes are withheld resulting in tax savings to you.

Flexible Spending Accounts

Employees may participate in flexible spending accounts for reimbursement of medical and/or dependent care expenses.

Direct Deposit

Employees may have their bi-weekly paycheck deposited to the financial institution of their choice.

01

Do you process a Bachelor's degree in Business Administration, Management, Information Systems, or related field?

+ Yes

+ No

02

Do you have at least two (2) to five (5) years in business analysis, improvement, or transformation roles?

+ Yes

+ No

03

Do you have experience with ERP/CRM implementations or digital transformation projects?

+ Yes

+ No

04

Please indicate the certifications you currently possess:

05

Do you posses and maintain a valid Florida Driver's License?

+ Yes

+ No

06

Do you posses a Master's degree or professional Certification in Business Administration, Information Systems or Business Management

+ Yes

+ No

Required Question

Employer

City of Boynton Beach

Address

100 E. Ocean Ave

City Hall - Human Resources

Boynton Beach, Florida, 33435

Phone

5617426275

5617426275

Website

http://www.boynton-beach.org

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