"Alerted.org

Responsibilities

+ Supervise field support technicians onsite, assigning tasks, monitoring performance, and providing mentorship

+ Deliver hands-on technical support for hardware, software, and peripheral issues across desktops, laptops, printers, and mobile devices

+ Troubleshoot and resolve network connectivity issues including LAN, Wi-Fi, and VPN access

+ Audit daily operations and service delivery, ensuring compliance with SLAs, IT policies, and governance standards

+ Coordinate device lifecycle activities, including deployment, replacement, inventory tracking, and disposal

+ Train and guide team members on technical procedures, customer service standards, and documentation practices

+ Collaborate with remote support teams, service desk, and infrastructure teams to resolve escalated incidents

Drive process improvements, including automation initiatives and development of self-service tools

Certifications Required

ITIL Foundation Certification Nexthink Certified Professional

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.