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Administrative Assistant - Care Management

Employment Type: Full-time

Shift/Schedule: Day shift

Department: Care Management

Salary Range: $18.00 – $27.45 hourly, based on experience and qualifications

About Saratoga Hospital

At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

About the Role

We’re looking for a dedicated Administrative Assistant to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our administrative team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. As the Administrative Assistant you will help keep Care Management Services running smoothly by providing office support. You will serve as a key point of contact, connecting hospital and nursing home staff with outside agencies, insurance companies, patients, and their families. You will also assist with the Customer Communication Program under the guidance of the Care Management Representative.

What You’ll Do

+ Facilitates all patient/family communications as required for the Care Management Department and maintains HIPPA regulations under the supervision of the Director.

+ Types finished formatted copies from rough drafts, proof reading for spelling, punctuation, compositional and numerical correctness. Develops and follows systems to ensure efficient work flow and completion of work by due dates.

+ Maintains files to achieve an organized and user-friendly system easily accessible to department staff and orders supplies as needed to anticipate the needs of the department.

+ Facilitates the organization of IPRO correspondence within the care management files and B/AR system under the director. Ensures that all copies are sent promptly to specified individuals.

+ Coordinates the transfer and completion of paperwork for 5-10 patients daily going to nursing homes/rehab facilities.

+ Prepares agendas, minutes and any required materials for 10-15 Collaborative Practice Groups and other department meetings monthly as needed.

+ Attempts to answer all telephone calls personally by the 3rd ring. Routes calls to proper staff member, when personnel are unavailable, accurately recording and delivering messages. Acts as customer service ambassador for the department by greeting visitors, listening empathetically, obtaining necessary information, is courteous about interruptions caused by other calls or events, and models calmness. Directs visitors or callers to the appropriate resource or takes them directly as needed.

+ Deliver compassionate, patient-centered care in alignment with Saratoga Hospital values

+ Collaborate with interdisciplinary teams to support health, healing, and service excellence

+ Perform [clinical or administrative] responsibilities with a focus on safety, quality, and efficiency

+ Use hospital systems and tools to document care and support operations

+ Continuously seek opportunities to improve processes and support patient and staff satisfaction

+ Serve as a positive, professional representative of our hospital and community

What You Bring

+ High school graduate. Minimum of two years secretarial experience in a human service setting with a working knowledge of medical terminology. Associates Degree in secretarial education or business management strongly preferred. Strong communication and teamwork skills. Commitment to providing patient-first, high-quality service. Comfort working in a fast-paced, collaborative environment.

+ Strong communication and teamwork skills

+ Commitment to providing patient-first, high-quality service

+ Comfort working in a fast-paced, collaborative environment

Why Saratoga Hospital

+ A caring, community-focused culture rooted in teamwork and trust

+ Supportive leadership that invests in your development and well-being

+ Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. (https://www.albanymed.org/wp-content/uploads/sites/2/2025/10/2026-AMHS-Saratoga-Benefits-Guide\_vFINAL.pdf)

+ Opportunities to grow within the Albany Med Health System

+ Located in beautiful Saratoga Springs (https://www.discoversaratoga.org/) , known for its vibrant community, outdoor recreation, and cultural attractions

Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

How to Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.

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