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Position Description

Looking for a Field Service Engineer to work with a team, upgrading the video management system (VMS) to at DoD facilities Worldwide. Bring your expertise and collaborative skills to make an impact on a critical mission supporting US Army Installation Management Command (IMCOM).

Serco supports the US IMCOM Army Child & Youth Services (CYS) Closed Circuit Television (CCTV) to include the equipment within the server rack. Our team upgrades, maintains and provides support to the Functional Technology Specialists (FTS), building directors, and staff on site to allow them to perform their mission successfully.

You will be part of a team where you will work on a team supporting the upgrade of the video management system (VMS) at DoD facilities Worldwide. We are looking for individuals that can work with a team to set up and configure the VMS and the ability to analyze and resolve technical issues related to the VMS system. You will work closely with Engineers, Project Leads, and Project Engineers.

Position Description

As a Pre-Installation and Test Check-Out (PITCO) Field Service Engineer II, you will work with a team of other technicians performing IT systems lab configuration and testing on a modernized IT system for U.S. Army installations worldwide.

This work involves installing closed-circuit television, desktop computing systems and peripherals, cabling (including termination) and rack-mounted equipment for U.S. Army installations world-wide. Your position may be assisted by other technicians, and you will have frequent contact with professionals and others within the establishment; you will perform typical duties as follows:

+ Review documents in ServiceNow

+ Apply asset tags to hardware

+ Work with warehouse personnel to transfer equipment to/from PITCO

+ Update asset management database

+ Configure hardware

+ Stage, power up, and interconnect hardware

+ Install software image and apply settings

+ Analyze and resolve technical issues related to VMS end points

+ Monitor the burn in of hardware

+ Complete test plans and checklist

+ Strong troubleshooting skills with hardware and software video management systems and network devices.

+ Repack hardware and palletize for shipping

+ Create transfer orders in asset management database

+ Provide progress report on PITCO testing

+ Understand termination of Cat 5e/6 using T568B color code standard

+ Apply methods previously outlined to limited segments of research and development projects, constructing experimental or prototype models to meet engineering requirements; conducts tests or experiments and redesigns (as necessary) recording and evaluating data and report findings.

+ Ability to perform basic administrative tasks (daily status report, close-out documents, timekeeping) in a timely manner.

+ Other duties may be assigned.

Get to know your recruiter: (https://serco.kzoplatform.com/player/medium/2797363347937301809?embed=true&layout=fullscreen&overlay=false&auth=public)

Qualifications

To be successful in this role, you will have:

+ Bachelor's degree and 2 years of experience as a Field Service Engineer (or equivalent work experience).

+ 3 years of experience with installation ofclosed-circuit television, video management systems, Windows server and Windows 11operating systems, and Internet Protocol networking.

+ A Active DoD Secret Clearance.

+ Maybe required to travel for work and be able to work outside of normal business hours up to 10%.

+ A U.S. Citizen.

Additional desired experience and skills:

+ Experience with Genetec software, including its various modules and functions.

+ Military background

+ An Active DoD Secret Level Security Clearance

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

+ Medical, dental, and vision insurance

+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

+ 401(k) plan that includes employer matching funds

+ Tuition reimbursement program

+ Life insurance and disability coverage

+ Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

+ Birth, adoption, parental leave benefits

+ Employee Assistance Plan that includes counseling conditions

+ Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .

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**ID** _71560_

**Recruiting Location : Location** _US-CO-Colorado Springs_

**Category** _Engineering_

**Position Type** _Full-Time_

**Security Clearance** _Secret_

**Telework** _No - Teleworking not available for this position_

**Salary Range/Amount** _$67889.00 - $113150.00_