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Position Description

Serco, Inc has an immediate opening for an **IT Field Service Technician** . Serco has a highly engaged Desktop technical team consisting of 11 members supporting over 10,000 employees using cutting edge technologies. The position will be based at our **Orlando, FL** location. You will be a key on site resource to assist Business Unit as well as supporting Serco, Inc.

Must be willing to travel on an as needed basis to our sister locations within FL such as Panama City, Pensacola, and Jacksonville. Additionally, if the traveling budget allows, the technician could travel to Pascagoula, MS as needed to address on-site issues.

This position will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. You will troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.This position is required to be on-site 5 days a week.

_This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance_

In this role you will:

+ Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed

+ Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels

+ Construct, install, and test customized configurations based on various platforms and operating systems

+ Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment

+ Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems

+ Ensure that desktop connections, ie. network jacks are in proper working order

MEET YOUR RECRUITER!

Qualifications

To be successful in this role you will have:

+ **Ability to obtain and maintain a DoD Secret security clearance**

+ **Must be a U.S Citizen**

+ An Associates degree

+ Or a High School diploma with minimum 4 years of relevant experience in lieu of degree

+ Minimum 2 years of relevant experience

+ Experience with the following technologies is required: Windows 10, SCCM experience, remote access tools and Active Directory

+ Excellent knowledge of PC and desktop hardware

+ Excellent knowledge of PC internal components

+ Hands-on hardware troubleshooting experience

+ Extensive equipment support experience (Routers, Switches, teams telephony etc.)

+ Ability to work in a high-pressured demand environment and maintain composure in certain circumstances

+ Ability to organize and prioritize work effectively daily

+ Working technical knowledge of current protocols, operating systems, and standards

+ Ability to operate tools, components, and peripheral accessories

+ Able to read and understand technical manuals, procedural documentation and OEM guides

+ Ability to travel up to 10% (on an as needed basis) to our sister locations within FL such as Panama City, Pensacola, and Jacksonville

Additional desired experience and skills:

+ Strong customer service orientation

+ Ability to effectively prioritize and execute tasks in a high-pressure environment

+ Good written, oral, and interpersonal communication skills

+ Ability to conduct research into PC and software issues and products as required

+ Ability to present ideas in business-friendly and user-friendly language

+ Highly self-motivated and directed

+ Keen attention to detail

+ Team-oriented and skilled in working within a collaborative environment

If you are interested in supporting and working with passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

+ Medical, dental, and vision insurance

+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

+ 401(k) plan that includes employer matching funds

+ Tuition reimbursement program

+ Life insurance and disability coverage

+ Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

+ Birth, adoption, parental leave benefits

+ Employee Assistance Plan that includes counseling conditions

+ Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .

New to Serco?

Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

**ID** _71551_

**Recruiting Location : Location** _US-FL-Orlando_

**Category** _Information Technology_

**Position Type** _Full-Time_

**Security Clearance** _Other_

**Clearance Details** _Ability to obtain and maintain a Secret Clearance_

**Telework** _No - Teleworking not available for this position_

**Salary Range/Amount** _$55549.00 - $92584.00_