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Position Description

Serco is seeking a SESIF (Submarine EHF SATCOM Integration Facility) **Lab technician** for their MILSACOM contract supporting NUWCDIVNPT in Newport, RI. You will be part of a small team supporting Code 34 from NUWC. You will be working with other Serco employees and government employees from NUWC.

In this role, you will:

+ Provide distance (e.g., telephone, chat, or e-mail) technical assistance in response to Fleet requests received via SubHDR hotline, Information Technology System Management (ITSM) tickets, naval messages (e.g., Casualty Report (CASREP)), or e-mails to resolve terminal, antenna system, and associated baseband equipment hardware, communications planning, software, logistics, documentation, and training issues. The contractor shall submit or update existing ITSM problem report tickets to document issues, recommendations provided, and actions taken to resolve them

+ Operate, troubleshoot, and perform preventative and corrective maintenance on laboratory and facility support equipment. The contractor shall submit ITSM problem reports to document equipment failures or equipment that is not operating per specifications

+ Perform Communications Security (COMSEC) and keymat operations. The contractor shall comply with local NUWCDIVNPT COMSEC policies in the performance of their duties as a COMSEC user. The contractor shall report completion of any COMSEC user tasking to the lab manager (or alternate) via E-mail. The contractor shall immediately report any COMSEC related issues to their Government lab manager or a NUWCDIVNPT COMSEC Account Manager (CAM) if the lab manager is not available

+ Generate NMT images per satellite access authorizations and EHF Service Plans in support of SESIF and Fleet test events

+ Perform laboratory hardware and software configuration control management. Configure lab and applicable equipment to support test events. The contractor shall update and maintain laboratory device records (list or database) per Applicable Documents, and prepare and submit laboratory baseline records to the SESIF Work Center Manager

+ Prepare and submit satellite access requests per Government test requirements, and submit post mission after action reports using Joint Integrated SATCOM Tool (JIST) or equivalent

+ Download and install monthly T-MPSS MPE global scenario updates, and perform data item group imports and exports. The contractor shall document updates in laboratory logbooks

Qualifications

To be successful in this role, you will have:

+ An active DoD Secret security clearance

+ A High School Diploma and5 years CSRR/NMT experience

+ OR an Associate's degree and 3 years of CSSR/NMT experience

+ Experience working in a lab environment

+ Ability to work on-site

If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

+ Medical, dental, and vision insurance

+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

+ 401(k) plan that includes employer matching funds

+ Tuition reimbursement program

+ Life insurance and disability coverage

+ Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

+ Birth, adoption, parental leave benefits

+ Employee Assistance Plan that includes counseling conditions

+ Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .

New to Serco?

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**ID** _71552_

**Recruiting Location : Location** _US-RI-Newport_

**Category** _Engineering_

**Position Type** _Full-Time_

**Security Clearance** _Secret_

**Telework** _No - Teleworking not available for this position_

**Salary Range/Amount** _$55549.00 - $92584.00_