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Position Description

Join Serco as a Data/Network Specialist – Austin Transportation Management Center

Serco is seeking a **Data/Network Specialist** to join our team supporting the Texas Department of Transportation (TxDOT) Austin District’s Traffic Management Center (TMC) operations. This position plays a key role in supporting real-time traffic management, intelligent transportation systems (ITS) integration, and network data performance across the Austin District.

You’ll be part of a vendor-operated TMC project that provides staffing, operations, monitoring, and management of roadway activities within the Austin District. The work environment is collaborative and mission-driven, operating out of the TxDOT Austin District and the Combined Transportation, Emergency and Communications Center (CTECC) facilities — where Serco staff work side by side with TxDOT and public safety partners.

This position ensures that traffic management systems, field devices, and communications networks function seamlessly to keep regional roadways safe, efficient, and connected.

In this role, you will:

+ Configure and integrate Traffic Management Systems (TMS) across key functional areas, including:

+ Field devices such as Dynamic Message Signs (DMS), CCTV cameras, video distribution equipment, and traffic sensors.

+ Control, monitoring, and communication with traffic control devices in the field.

+ Client-server architecture and network integration.

+ Assignment and tracking of equipment, TMS hardware integration, and Internet Protocol (IP) address management.

+ Development of simplified configuration and system plans.

+ Compile, organize, and analyze operational data to identify system gaps and improve traffic operations efficiency.

+ Provide data and analysis for performance measurement and reporting on TMC operations and ITS performance.

+ Interpret complex datasets using statistical techniques to produce actionable insights and ongoing reports.

+ Acquire, manage, and maintain data from multiple sources; ensure integrity and reliability across all databases and systems.

+ Identify, analyze, and interpret trends or patterns in complex datasets to support performance improvements.

+ Validate and ‘clear’ data, reviewing reports and indicators to locate and correct issues in data or system configurations.

+ Work closely with management to prioritize business and information needs and define new opportunities for process improvement.

+ Assist in monitoring and communication with traffic control devices, making adjustments as needed to support operational goals.

+ Support traffic signal operations, including controller configuration, firmware updates, and detection technology integration.

+ Assist in troubleshooting and optimizing traffic signal performance and recommend operational improvements.

+ Report on traffic signal maintenance and operational performance metrics to track key performance indicators.

+ Coordinate with adjacent jurisdictions when making signal timing changes that affect interagency traffic flow.

+ Support configuration of connected traffic signals into the Austin District’s Advanced Traffic Management System (ATMS) for enhanced monitoring and reporting.

Qualifications

To be successful in this role, you will have:

+ Bachelor’s degree in engineering from an accredited university

+ At least **five (5) years of experience** within the past seven years in:

+ TMS system configuration and integration across field devices, networked systems, and client-server architecture.

+ Managing IP-based networks and TMS hardware integration.

+ Equipment assignment, tracking, and configuration documentation.

+ Experience with traffic operations data analysis, including the ability to compile and interpret data for system performance reporting.

+ Familiarity with traffic signal systems, including controllers, firmware, and detection infrastructure.

+ Strong analytical and problem-solving skills, including experience with data interpretation and performance measurement.

+ Ability to collaborate effectively with DOT staff, engineers, and public safety partners.

+ Commitment to quality, accuracy, and operational reliability in support of 24/7 TMC operations.

+ Availability for on-site work at TxDOT Austin District and CTECC facilities and occasional travel within the Austin region.

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

If you are interested in supporting this mission and making the roadways safer for the travelling public, submit your application now for consideration.

*Serco Inc. is using this posting for the purpose responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

+ Medical, dental, and vision insurance

+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

+ 401(k) plan that includes employer matching funds

+ Tuition reimbursement program

+ Life insurance and disability coverage

+ Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

+ Birth, adoption, parental leave benefits

+ Employee Assistance Plan that includes counseling conditions

+ Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .

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**ID** _71564_

**Recruiting Location : Location** _US-TX-Austin_

**Category** _Other_

**Position Type** _Full-Time_

**Security Clearance** _None_

**Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_

**Campaign** _LPITS_

**Salary Range/Amount** _$85032.00 - $141721.00_