• MS Office outlook SLAs IT Help Desk Analyst

    COOLSOFT (Conyers, GA)


    MS Office outlook SLAs IT Help Desk Analyst

     

    (Jobs in Conyers, GA)

     

    Requirement id 155776

     

    Job title Analyst

     

    Job location in Conyers, GA

     

    Skills required MS Office, outlook, SLAs, IT Help Desk

     

    Open Date 31-Oct-2025

     

    Close Date

     

    Job type Contract

     

    Duration 7 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: MS Office, outlook, SLAs, IT Help Desk

     

    Start date : 11/24/2025

     

    End Date : 06/30/2026

     

    Submission deadline : 11/06/2025

     

    Client Info : DDS - IT

    Note:

    * Agency Interview Type : In Person Only

    * Onsite

    * LOCAL CANDIDATES

    * This position is located at DDS Headquarters in Conyers, Georgia*

    * Bilingual, Spanish highly preferred*

    * Do NOT submit candidate previously submitted to #762935 & #765352 & #774574 & #776101

    * MUST have IT Help Desk Call Center exp*

    Description :

    Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

     

    Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

     

    External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

    Job Responsibilities

    • Oversee the daily performance of computer systems and applications.

    • Answer user inquiries regarding computer software or hardware operation to resolve problems.

    • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

    • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

    Qualifications:

    • 2+ years experience handling customers, questions, complaints, and/or providing information in an IT call center environment.

    • 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

    • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

    • Knowledge of Apple iOS

     

    This position is located at DDS Headquarters in Conyers, Georgia.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155776 while calling.

     

    EOE Protected Veterans/Disability