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DESCRIPTION

As the **Director of Retail Operations** , you will be the driving force behind operational excellence, team development, and strategic execution across our retail footprint. This leadership role is ideal for someone passionate about building high-performing teams, optimizing processes, and delivering exceptional customer experiences.

RESPONSIBILITIES

+ **Lead and Inspire** : Provide consistent leadership to Retail Operations Managers, ensuring alignment with company policies, procedures, and performance standards.

+ **Drive Operational Excellence** : Implement and enforce retail processes that enhance product quality and elevate team performance.

+ **Maximize Financial Impact** : Strategically place the right talent in the right roles to optimize contribution margins across geographic regions.

+ **Cross-Functional Collaboration** : Build strong partnerships with Divisions, Field Support, Recruiting, Training, HR, and Client Services to ensure seamless operations.

+ **Performance Communication** : Deliver timely updates on operational performance to internal stakeholders, fostering transparency and accountability.

+ **Retail Training Leadership** : Design and execute impactful training programs that empower teams and elevate service standards.

+ **Talent Acquisition & Development** : Recruit, interview, and hire management-level talent while nurturing growth and career progression.

+ **Asset Oversight** : Conduct regular inspections of company equipment to ensure proper maintenance and operational readiness.

+ **Administrative Excellence** : Ensure all required documentation and reports are submitted accurately and on time.

This role offers a dynamic blend of strategic leadership and hands-on operational management, with extensive travel and direct supervisory responsibilities. If you're ready to shape the future of retail operations and make a measurable impact, we want to hear from you

QUALIFICATIONS

To thrive in this role, the ideal candidate will bring a blend of strategic leadership, operational expertise, and people development skills. We’re looking for someone who can lead with purpose, drive performance, and elevate the retail experience across all touchpoints.

Required Qualifications:

+ **Education & Experience** Bachelor’s degree from a four-year college or universityMinimum of 2 years of related experience in retail operations, leadership, or trainingEquivalent combinations of education and experience will be considered

+ **Leadership & Management** Proven ability to lead and develop high-performing teamsExperience in recruiting, interviewing, and hiring for management-level rolesStrong supervisory skills with a track record of driving results

+ **Operational Expertise** Deep understanding of retail processes, policies, and proceduresAbility to implement and enforce operational standards across multiple locationsExperience collaborating with cross-functional teams including HR, Training, Recruiting, and Client Services

+ **Technical Proficiency** Proficient in PC and SalesTrak NGWorking knowledge of Microsoft Word, Excel, PowerPoint, and Outlook

+ **Communication & Collaboration** Excellent verbal and written communication skillsAbility to communicate performance metrics and operational updates clearly and effectivelyStrong relationship-building skills across departments and teams

+ **Additional Requirements** Valid driver’s licenseWillingness to travel extensively across office and field environmentsEnglish fluency required; bilingual skills may be necessary based on business needs

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ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Administration

**Position Type:** Full time

**Business Unit:** Sales

**Salary Range:** $84,100.00 - $100,000.00

**Company:** Crossmark Inc.

**Req ID:** 15648