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GOVERNMENT OPERATIONS CONSULTANT I - 64086146

Date: Oct 31, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 864262

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 64086146

Pay Plan: Career Service

Position Number: 64086146

Salary: $52,000 - $54,000

Posting Closing Date: 11/11/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Open Competitive Job Opportunity

This position is currently being reclassed to a Government Operations Consultant II

Your Specific Responsibilities:

Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

This is a specialized independent professional position who works under the direct supervision of the Office Operations Manager II. This is a highly visible and skilled position involving exercise of independent judgment and initiative in General Services Division DOH-Duval. The incumbent also provides program development and data tracking management and analysis. Performs duties and operations according to established policies and procedures.

Develops plans to accomplish work, including prioritizing tasks to be completed. Gathers and organizes information on problems and procedures. Consults with Director, Managers and Supervisors to resolve programmatic, administrative and operational issues and problems. Investigates, assesses, analyzes and makes recommendations to Administration to solve problems, document workflow and other activities related to improvement of operational practices. Directly performs on-site analysis of operational problems and report to leadership. Monitors operation activities to ensure service objectives are met. Reviews applications and interview prospective employees. Reviews, researches, prepares and tracks correspondence, organization charts, maintenance requests and others as needed.

Assists Administrator for Records Management with current archiving company, act as back-up Records Management Liaison Officer (RMLO) for DOHD. Run system destruction reports annually and ensure all departments complete and submit request for destruction, at least annually. Provide general office assistance with Data Savers archiving, Vehicles, Janitorial reports and clerical support, filing, data entry, etc. to Department Director, Manager, and supervisors. Compile and type reports from records. Record, compile, enter, and retrieve information, by hand or using computer. Ensures all separated staff access is terminated, and they are removed from the system. Serves as a back-up Administrator on Alarm Systems (Verkada) for all DOHD sites. Maintain and update database; all access codes and authorized user list; and all terminations, resignations and any changes on the emergency call list, in accordance with DOHD Physical Security Policy, and ensure policy is adhered to when requests are made for access to any site. Provide monthly reports and updates to all relevant parties as necessary.

Collects, evaluates and analyzes data for reports and spreadsheets. Designs, maintains various databases and submits reports, as directed. Prepares presentations, as needed. Assist with the electronic generation of reports and provides email notifications as needed. Maintains and monitors shared drive for General Services Director and Manager’s folders. Scans documents into Adobe Acrobat/MS Word as directed. Composes, types, and edits correspondence, memorandum, reports, records, forms, and other materials in a concise and positive manner. Proofreads all correspondence for spelling, punctuation, and grammar. Operates personal computer and other office equipment. Accepts and reviews all incoming mail and faxes and disseminates to all appropriate parties; assist with inventory and ordering office and clerical supplies in AOD/Ariba, as needed. Incumbent is expected to perform all duties in accordance with established performance standards and expectations. Assists in all phases of the front desk and mail room duties, to include but not limited to, ability to lift and move a 50lb box. Perform courier duties, as needed. Responds to clients in a quick and professional manner. Establish and maintain customer and vendors relationships with both internal and external clients. Monitors work request system. Assigns, creates and tracks General Services work requests and IT requests as needed to ensure the facility works efficiently. Performs special assignments, research and report preparation. Manually and electronically files incoming documents related to the program’s activities, on at least a weekly basis.

Communicates in a courteous, professional and accurate manner in writing, orally, in person and through electronic means, with linguistic and cultural proficiency. Ensures all calls are referred to the appropriate person or division within the agency. Takes accurate and complete messages, answers routine questions and provides to the department when information is needed. Ensures a variety of approaches are considered and used to disseminate information to groups and individuals and groups. Ensures and maintains the collaboration and partnerships of key stakeholders and vendors. Identifies community assets and resources; gathers information for the development of policies and programs. Assesses and responds with strategies for interacting with persons from diverse backgrounds.

Adheres to organizational policies and procedures regarding all finance and management areas. Basic maintenance to all our DOH-Duval sites and administration buildings, as able and needed. Maintain and update driving files to reflect accuracy and compliance. Assist with maintaining of all vehicle logs. Serves as back-up to coordinate vehicle inspections for all departments for the safe operation of all mobile units.

Cross train throughout department, to include but is not limited to: Mail Room, Courier, Front and Information Desk and Maintenance Staff and all activities encompassed, which may include lifting equipment, boxes, etc.

Attend in-service education, staff meetings and health promotion activities. Assist with new employee orientation, as needed. Incorporates ethical standards of practice into all interactions with clients and team members. Demonstrate self-awareness and a commitment to personal development. Demonstrate public service professionalism and integrity. Uses DOH policies and procedures to inform decisions; seeks advice from supervisors or other authority; utilizes research or professional organization standards or information to inform decisions. Abides by the Florida Department of Health Code of Ethics. Strives to uphold the Department of Health’s values of I.C.A.R.E. Participates in professional development opportunities.

Participate in the departmental Disaster Preparedness and Recovery Plan operations including other emergency related functions. Early morning, evening and weekend assignments may be required and responsibilities at other DOHD sites as necessary.

Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

Computer literate to complete training, and other necessary tasks online. Microsoft Office Products not limited to, but may include Outlook, Word, Excel, etc., the use of a Fax machine and other general office equipment, etc. Must be to communicate professionally both orally and electronically. Must be able to lift 50 lbs.

Knowledge:

+ Knowledge of administrative and clerical procedures and system such as-·word processing managing files and records, designing forms, and other office procedures and terminology.

+ Customer and personal service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

+ Mathematics - using mathematics to solve problems.

+ Computer - knowledge of computer software including applications.

+ English Language - knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

+ Active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

+ Reading comprehension - Understanding written sentences and paragraphs in work related documents.

+ Speaking -talking to others to convey information effectively.

+ Social perceptiveness - Being aware of others' reactions and understanding why they react as they do.

+ Time management - Managing one's own time and the time of others.

+ Writing - Communicating effectively in writing as appropriate for the needs of the audience.

+ Service orientation - Actively looking for ways to help people.

+ Critical thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities:

+ Oral Comprehension -The ability to listen to and understand information and ideas presented through spoken words and sentences.

+ Oral expression - The ability to communicate information and ideas in speaking so others will understand.

+ Speech clarity - The ability to speak clearly so others can understand you.

+ Written comprehension - The ability to read and understand information and ideas presented in writing.

+ Speech recognition - The ability to identify and understand the speech of another person.

+ Written expression - The ability to communicate information and ideas in writing so others will understand.

+ Category flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

+ Deductive reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

+ Information ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Qualifications:

Minimum:

+ Valid and unrestricted Driver’s license.

+ 5-years working experience using Microsoft Suite, including PowerPoint, Word, Excel, and Outlook. • 2-years working experience managing administrative support functions across multiple programs and/or departments.

+ 2-years working experience tracking data, reporting and database management.

+ 2-years working experience engaging partners and providing positive customer service.

+ Must be available to work 8:00 a.m. – 5:00 p.m., Monday through Friday, and available to work beyond normal work hours during special events and/or during event of an emergency.

+ Must be able to perform the physical tasks of the job, which may include the ability to lift 50 pounds.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

921 N. Davis Street, Building A

Jacksonville, Florida 32209

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

+ Annual and Sick Leave benefits;

+ Nine paid holidays and one Personal Holiday each year;

+ State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

+ Retirement plan options, including employer contributions. (For more information, please clickwww.myfrs.com);

+ Flexible Spending Accounts;

+ Tuition waivers;

+ And more! For a more complete list of benefits, including monthly costs, visitwww.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 32212 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32222 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32246 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 33207

Nearest Major Market:Jacksonville