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Summary This position is assigned to the Non-Appropriated Fund 9NAF) Library Branch; Fleet Readiness; Commander, Navy Installations Command (CNIC); SUBASE New London, Groton CT. The purpose of this position is to provide front desk, program, and customer service support in the Navy MWR main libraries, branch libraries, and resource centers. Responsibilities Assists in the training of new library aids and technicians on circulation tasks. Independently performs circulation and registration duties by implementing established procedures for circulation functions. Maintains automated and/or manual circulation files to include all charged-out materials, user database files, registration files, reserves, document delivery, interlibrary loans, lost items, and over dues. Implements established procedures for overdue materials. Makes arrangements with customers for replacement of lost or damaged items, following relevant AFIs and local guidance. Using established procedures, maintains reserve and interlibrary loan services and does follow-up to ensure all requests are accurately fulfilled. Maintains and compiles up-to-date library statistics on circulation, attendance, reference questions, and other requested data. Provides ready reference services to library customers by locating required information using standard library reference tools, passing more difficult requests to the appropriate staff member. Explains the Dewey Decimal Classification System and general management of library resources to customers. Explains library rules, regulations, circulation procedures, and entitlements to library users and volunteers. Assists library users with library equipment. Assists the supervisory librarian in developing and implementing programs and the marketing and publicity of library services and events. Prepares displays. Recommends titles for possible inclusion in the collection. Utilizes the on-line public access catalog and on-line databases such as DIALOG and OCLC First Search to prepare subject bibliographies. Performs routine clerical tasks. Picks up, sorts, and distributes library mail. Uses varied and advanced functions of word processing software to prepare, format, modify, edit, and print a variety of letters, reports, memos, and other text documents. Receives and transmits electronic mail with attachments. Assists with the technical services process as needed. Assists in conducting tours and group orientations. Refers difficult questions/problems concerning work processes to the appropriate staff member. Provides prompt and efficient circulation assistance. Effectively assists in training new staff in circulation service procedures. Courteously assists users in circulation and reference transactions. Effectively administers reserve and interlibrary loan services. Accurately updates, corrects, and queries circulation and reference databases. Effectively administers overdue notification system. Accurately maintains library statistics. Effectively provides ready reference services. Promptly and effectively assists in developing and implementing programs. Properly and promptly performs routine clerical tasks. Courteously receives and greets visitors and answers their questions. Promptly and courteously answers telephone calls. Effectively uses word processing software. Accurately recognizes differences in existing procedures and applications and makes choices from among established alternatives. Promptly receives and transmits electronic messages and attachments as appropriate. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: Knowledge of basic service operations for libraries. Knowledge of Navy MWR Library's mission. Knowledge of other MWR programs and their purpose. Knowledge of front desk library operations that include library circulations. Knowledge of technology devices and software applications. Skill in providing excellent customer service. Skill in the use of technology devices and software applications to include Microsoft Office applications. Skill in typing. Skill in reading comprehension and basic math. Skill in public speaking. Ability to work independently and as part of a team. Ability to communicate both orally and in writing. Education This position does not have a positive education requirement Additional Information Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.