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988/Colorado Crisis Line (CCL) Program Manager

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988/Colorado Crisis Line (CCL) Program Manager

Salary

$91,320.00 - $146,124.00 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

ILA 04964 10/31/2025

Department

Colorado Department of Human Services

Division

BHA -

Opening Date

10/31/2025

Closing Date

11/14/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

710 S Ash St c140, Denver, CO 80246, USA

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Stacy Chinea [email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

Please note: This recruitment may be used to fill multiple vacancies.

This position is open to current Colorado residents only.

Hybrid (travel within state) position, 1 day per month in the office. Please note: These working arrangements are subject to change.

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CDHSCareers

Description of Job

This position will be paid bi-weekly

This position is a manager position and will supervise a minimum of three FTE. Two of these positions are currently term-limited, grant-funded roles that directly support duties related to 988; both positions are intended to transition to unlimited positions within the 988 Unit at the end of the grant period. The third position is currently a vacant Community Outreach Coordinator role.

This position is intended to add organizational structure to the 988 Enterprise through the creation of a dedicated program team within the enterprise. The Program Manager will work collaboratively with the 988 Contracts Administrator and the 988 Marketing & Outreach Specialist to ensure coordinated operations, vendor oversight, marketing alignment, and effective program delivery. This position’s direct supervision is provided by the 988 Director.

Job duties:

Oversight and Contract Management

This position works in coordination with the 988 Director to manage the day-to-day operational aspects of the 988 program, with a primary focus on oversight and continuous monitoring of the 988 contract with the statewide contact center provider. The role requires deep knowledge of the statewide behavioral health and crisis landscape, 988 operations, and best practices in crisis response.

The position is responsible for ensuring contractual compliance, program quality assurance, and effective vendor management. It supervises staff responsible for SAMHSA coordination, 988/911 interoperability efforts, and oversight of contact center operations. This position also works in alignment with the Marketing & Outreach Specialist to coordinate community outreach efforts.

Key functions include:

+ Working with the 988 Director and 988 Enterprise Board to ensure that program development aligns with legislative intent.

+ Leading the drafting, updating, and monitoring of contract statements of work, including collaborating on contract amendments and procurement processes.

+ Making day-to-day budget-related decisions, including invoice review and programmatic approval, in collaboration with the 988 Contracts Administrator.

+ Participating in monthly data review and reconciliation with the contracted data and evaluation vendor, contact center vendor, other 988 contractors, and the National 988 Lifeline Administrator/SAMHSA.

+ Serving as the primary point of contact for complaints related to the 988 line, ensuring timely investigation, resolution, and documentation, and developing performance improvement plans as needed.

+ Determining whether corrective or contracting actions should be pursued based on non-compliance, in coordination with the 988 Director, 988 Enterprise Board and the BHA.

Stakeholder Training and Interactions

This manager-level position works in close coordination with the 988 Director to lead and support stakeholder engagement, training, and outreach activities that advance the operational and strategic goals of the 988 program. The position serves as a key point of contact with stakeholders who have interest or responsibility for services and service outcomes in the behavioral health crisis system, including state and local agencies, internal BHA committees, external stakeholder commissions, and the 988 Enterprise Board.

The position actively participates in and contributes to workgroups, committees, and training initiatives, representing the interests of the 988 program and the broader behavioral health system. A significant portion of this role is dedicated to planning, coordinating, and attending community outreach activities in collaboration with the Marketing & Outreach Specialist, ensuring strong visibility of 988 services across the state. Outreach venues include law enforcement agencies, the Colorado Department of Education, first responders, tribal communities, county health alliances, and other priority partners.

The position identifies and engages statewide and regional organizations that are unfamiliar with or under-utilizing 988 and crisis services, building connections to promote utilization and integration into local response systems.

Additional responsibilities include:

+ Preparing materials for monthly 988 Enterprise Board meetings in collaboration with Marketing & Communications, Fiscal, Contracts and Procurement, Leadership, Media, vendors, and other stakeholders.

+ Evaluating and recommending improvements to policies, procedures, and outreach strategies to ensure effective engagement with law enforcement, hospitals, child welfare, schools, behavioral health providers, and other community resources.

+ Leading or supporting the development and implementation of a statewide 988/911 interoperability strategy in partnership with BHA, the 988 Enterprise Board, the 988 contact center provider, and Public Safety Answering Points (PSAPs).

988/Colorado Crisis Line (CCL) Promotion/Public Awareness

+ This manager-level position works in close coordination with the 988 Director and the Marketing & Outreach Specialist to plan, coordinate, and execute strategies for promoting 988 in ways that are relevant, accessible, and impactful for diverse communities across Colorado. The goal is to increase awareness and utilization of 988 services while ensuring messaging is accurate, culturally responsive, and aligned with program priorities.

+ The position collaborates with the BHA Communications team to shape messaging based on stakeholder feedback, outreach data, and emerging needs in the behavioral health system. It also serves as a visible representative of the 988 program in public forums, conferences, community events, and media engagements.

Team Lead and Mentoring of Grant-Funded FTE's Related to 988

This manager-level position provides direct supervision, leadership, and guidance to a minimum of three FTE within the 988 Unit. This includes two SAMHSA grant-funded positions—currently term-limited but intended to transition to unlimited roles at the conclusion of the grant—that support SAMHSA coordination, 988/911 interoperability, and contact center operations oversight. The third position is currently a vacant Community Outreach Coordinator role, which will work closely with the Marketing & Outreach Specialist to expand community engagement and public awareness.

The position is fully responsible for hiring, onboarding, training, conducting performance evaluations, providing coaching and corrective action, and managing workload distribution for assigned staff. It ensures that staff activities align with 988 program objectives, contractual requirements (including the SAMHSA contract), and statewide crisis system priorities.

Other Duties as Assigned: This position may be called upon to perform tasks or undertake special assignments or projects deemed necessary by BHA or 988 Enterprise Board, but not specifically referenced in the above duties.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience and/or Education:

Eight years of relevant experience in a field related to program management, behavioral health administration, or crisis response operations; or an equivalent combination of education and experience totaling eight years.

Preferred Experience Areas: Behavioral health or human service program management, crisis system operations, contract oversight, policy development, vendor management, and team supervision in a statewide or enterprise-level setting.

Preferred Degree Areas:Behavioral Health, Psychology, Public Administration, Social Work, Emergency Management, Public Health, or related fields.

Preferred Qualifications and Essential Competencies:

+ Strategic program management and operational leadership in behavioral health, crisis response systems, or human services.

+ Contract oversight, vendor relations, and quality assurance skills.

+ Understanding of 988/911 interoperability and national crisis line standards.

+ Policy development, data-driven decision making, and continuous improvement mindset.

+ Excellent communication and stakeholder engagement skills with diverse communities.

+ Supervisory experience with emphasis on coaching, performance management, and cross-functional coordination.

+ Knowledge of SAMHSA grants, federal reporting requirements, and behavioral health funding mechanisms.

Conditions of Employment:

+ Standard background check and references required

+ Motor Vehicle Check, if the employee will drive a state-owned vehicle, either in an ongoing capacity while performing their normal day-to-day job duties, OR on occasion for training/meetings/client visits/etc.

+ Must possess a valid, non-restricted Colorado Driver’s License or a non-restricted U.S. Driver's License for positions within 30 miles of the CO state border

+ Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date.

+ This position travels to various meetings, trainings, and on-site monitoring visits.

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

+ Disclose that information on the application.

+ Explain why the prior termination or resignation should not disqualify you from the current position.

+ Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

+ Preferred Qualifications & Competencies:

+ Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from an eSkills Test.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https://spb.colorado.gov/) website.

+ You or your representative must sign and submit the official appeal form for review.

+ You can find the official appeal form here (https://spb.colorado.gov/sites/spb/files/documents/Consolidated%20Appeal%20-%20Form%20-%202025.pdf) .

+ You must be deliver the official appeal form to the State Personnel Board:

+ By email ([email protected]), or

+ Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

+ Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

+ Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

+ At (303) 866-3300, or

+ Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (https://spb.colorado.gov/board-rules) webpage.

Supplemental Information

+ How to apply to the State of Colorado (https://www.youtube.com/watch?v=bKuwGdPpOW0) (Youtube Video, Runtime 3:59, Closed Captions Available)

+ The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)

+ For additional recruiting questions, please contact: [email protected]

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

+ Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) and dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance)

+ 11 paid holidays per year plus vacation and sick leave

+ State of Colorado Employee BenefitHub Resource Center (https://stateofcolorado.benefithub.com/app/home)

+ Employee Wellness program

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

+ *Some positions may qualify for the Public Service Loan Forgiveness Program (https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs) .

Our Values

+ We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

+ Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

+ We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

+ Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

+ We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

+ Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected] .

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.

Required Supplemental Questions:

+ (Multiple Choice) The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer.

+ Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

+ Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application. Yes/No

+ If you are a current or former State of Colorado employee, please list your employee number (starts with 997…). Your application may be considered incomplete if you do not provide this information. An incomplete application may not move forward in the Selection process. If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application.

In the space below, please explain why the prior termination or resignation should not disqualify your application from the current position.

Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

If you are a current or former State of Colorado employee, please list your employee number in the space below.

02

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

03

988 Colorado’s mission centers on compassion, equity, and access for all people of Colorado. Describe what these values mean to you in the context of public service and how you model them in your professional work.

04

Tell us about a time when you had to make a difficult decision with limited information or competing priorities. How did you approach it, and what did you learn about yourself as a leader?

05

Give an example of how you built trust and collaboration among diverse stakeholders with differing perspectives or priorities. What approaches did you use to achieve shared goals?

06

Describe a program or project you managed from design through implementation. How did you ensure accountability, track results, and adjust when outcomes didn’t go as planned?

07

Are you willing to accept an offer within the posted salary range?

+ Yes

+ No

08

Were you referred by a CDHS employee? If yes, what is their name?

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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