• Retail Lead

    LEGOLAND (Atlanta, GA)


    What you'll bring to the team

    •️ Retail Shift Lead

    LEGO® Discovery Center Atlanta 🧱 | Part of Merlin Entertainments 🎢

    **Build your next career brick by brick!** 🧱✨

     

    We’re looking for a **Retail Shift Lead** who’s passionate about creating magical guest experiences, inspiring teams, and keeping the LEGO® fun alive in our retail world! 💛

     

    If you love leading a team, delighting families, and making every shopping trip unforgettable, this could be the perfect fit for you.

     

    • About the Role

     

    As a **Retail Shift Lead** , you’ll take charge of daily retail operations, helping guests find the perfect LEGO® set while leading your team to success. You’ll serve as **Supervisor on Duty** , supporting multiple departments — from Retail and Admissions to Food & Beverage — ensuring every guest has a seamless, joy-filled visit.

     

    You’ll also play a key role in **training, coaching, and motivating** our front-line team members to deliver world-class service and keep our shop looking awesome!

    Qualifications & Experience

    • What You’ll Be Doing

    + 🏆 **Lead the team** as Supervisor on Duty — overseeing Retail, Admissions, F&B, and the attraction floor.

    + 🎯 **Inspire and motivate** hosts to be “guest obsessed” and deliver unforgettable experiences.

    + 🛒 **Support retail operations** through training, stocking, inventory control, and visual merchandising.

    + 🧍‍♀️ **Delegate and monitor assignments** , ensuring the floor runs smoothly and efficiently.

    + 💬 **Respond to guest questions or concerns** — turning challenges into positive moments.

    + 📚 **Train and coach** hosts on safety, retail standards, and profit protection.

    + 🧠 **Evaluate team performance** and provide coaching and feedback to help team members grow.

    + 🤝 **Collaborate** with all departments to maintain a safe, clean, and fun environment.

     

    _(And, of course, you’ll help make sure every guest leaves with a smile — and maybe a new LEGO® set!)_ 😄

     

    • What You Bring to the Team

    + High school diploma or GED required; college coursework a plus.

    + At least **6 months of experience** in retail, attractions, or hospitality.

    + A passion for **entertaining children and families** 🧒👨‍👩‍👧‍👦.

    + Strong leadership and communication skills — you know how to energize a team!

    + A love for **customer service** and an ability to turn guest interactions into memorable moments.

    + Comfortable working in a **fast-paced, high-energy environment** .

    + Able to **train and motivate others** while leading by example.

    • Health, Safety & Teamwork

     

    At Merlin Entertainments, the safety of our guests and teams always comes first. You’ll model safe work habits, follow all company and legal safety procedures, and encourage others to do the same.

     

    • Schedule & Work Environment

    + Must be available for **flexible hours** , including mornings, evenings, weekends, and holidays.

    + This role requires standing and walking throughout your shift, occasional lifting (up to 50 lbs), and working in varied temperatures or sound levels.

    • Why You’ll Love It Here

    + Be part of the **world’s most playful workplace!** 🎠

    + Enjoy **exclusive Merlin perks** — free attraction tickets, discounts, and global career opportunities! 🌍

    + Work with a fun, supportive team that celebrates creativity and collaboration every day.

    • Our Core Values

    + **Be Adaptable:** Stay positive and flexible in a fast-paced environment.

    + **Collaborate:** Build together — teamwork makes the dream work! 🤝

    + **Communicate Effectively:** Share clearly and listen actively.

    + **Ensure Accountability:** Take ownership and deliver excellence.

    **Are you ready to lead with creativity, energy, and a smile?** 😁

     

    Apply today and help us bring LEGO® magic to life at LEGO Discovery Center Atlanta! 🎡✨

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $17.00/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10260/retail-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-GA-Atlanta_

    **Job ID** _2025-10260_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGO Discovery Center Atlanta_