"Alerted.org

Overview

**Pactiv Evergreen** is now a part of Novolex. Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers. Discover more about Novolex, our 20,000+ family members and our commitment to innovation and sustainability at www.novolex.com .

**Pactiv Evergreen** is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email [email protected].

All information will be kept confidential according to EEO guidelines and applicable laws.

Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign. With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.

Responsibilities

Reports to: Sr. Manager, myHR Services

Primary Responsibilities

The myHR Services Support Analyst will be at the forefront of driving change within myHR Services, and leveraging data to inform decisions that impact our most valuable asset—our people. As with all positions at Novolex, we expect that all actions will be consistent with Novolex’s Mission, Vision, and Values.

Essential Functions

DUTIES, TASKS AND RESPONSIBILITIES:

Serves as the primary point of contact for all ServiceNow related inquiries.

• Creates process documentation for the ServiceNow system platform and training materials for the ServiceNow users in collaboration with the myHR Services Manager.

• Responds to issues and implements immediate resolution efforts to ensure an optimal team member experience.

• Creates standard operating procedures to standardize Novolex’s processes for the myHR Services department.

• Assess HR transactions and services for opportunities; recommend and implement actions to improve process flows, and accuracy, consistency and timeliness of HR Service Team responses

• Organize and facilitate ongoing review, development, evaluation/testing, and maintenance of documentation to ensure complete, accurate, and up-to-date depiction of processes

• Work closely with HR leaders to problem-solve, troubleshoot, and identify service opportunities to support HR processes

• Review cases and ensure timely follow-ups. Perform case audits to ensure consistency and quality in myHR Services team responses

• Facilitate teamwork and problem-solving, and provide direction and guidance to myHR Services team members

• Other duties as assigned.

Qualifications

Requirements, Qualifications, Skills

• Ability to effectively communicate both verbally and written.

• Ability to efficiently respond to inquiries in a timely manner.

• Ability to work independently and collaboratively with team members and outside vendors.

• Capable of prioritizing and handling multiple projects simultaneously.

• Proven analytical and quantitative skills.

• Demonstrated knowledge of HR systems (Workday, Kronos, UKG) and reporting.

• Analytical, problem-solving, and project management skills

• Critical-thinking skills, decisive judgement, and the ability to work with minimal supervision

• Must be proficient in various relevant computer/software programs with strong Excel and reporting skills

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Human Resources Management or a related field is required.

• Certification in SHRM-CP, PHR preferred.

**Job Locations** _US-IL-Lake Forest_

**ID** _2025-28809_

**Category** _Human Resources_

**Position Type** _Full Time_

**Pay Type** _Salaried_