• Service Center Manager

    AFC Industries (Reno, NV)


    Job Description

    AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

     

    We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

     

    We are A Company Culture Devoted to Innovation & Improvement

     

    AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

     

    Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

     

    Service Center Manager - Reno, NV

     

    The Service Center Manager, reporting to the Regional Vice President. Activities and responsibilities of the Service Center Manager include:

     

    + Maintain a safe and productive branch

    + Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance

    + Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations

    + Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations

    + Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.

    + Make sure that all orders released for shipment are filled on time

    + Ensure the quality of our product by adhering the ISO operational procedures

    + Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts

    + Consolidate inventory to make efficient use of storage space

    + Report all warehouse hours, vacation time, & PTO to HR manager

    + Coordinate workload with Sales department for holidays and changes in customer demand

    + Assist upper management in developing, interpreting, and implementing company policies and procedures

    + Responsible for employee conformance to established practices

    + Direct warehousing of goods, equipment, and supplies

    + Confer with department heads to ensure coordination of warehouse activities

    + Responsible for training new employees

    + Develop, track, and report warehouse Key Performance Indicators (KPIs) in staff meetings and as requested

    + Coordinate all returns with Purchasing department and QC department

    + Maintain and manage order and workflow within ERP

    + Manage open order flow

    + Expedite and facilitate special delivery requirements

    + Contract review

    + Provide samples and technical assistance

    + Maintain customer contract database

    + Manage quote process as applicable

    + Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer

    + Maintain quote log as requested

    + Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account

    + Assist with preparation and presentation, as needed, of account SBR

    + All other duties as assigned.

     

    Professional Experience Requirements

    Education:

    + Bachelor’s degree or equivalent work experience

    Work Experience** **:

    + Minimum of three years of operations and/or sales management experience in a supervisory capacity

    + Minimum of three years of experience with VMI, Kanban, or other inventory system requiring a triggered replenishment from a warehouse infrastructure

    + Experience working within an ISO, TS, or equivalent Quality Management System

    + Experience with fasteners and fastener quality standards strongly preferred

    + Good Driving Record with Valid Driver’s License and ability to Pass Physical Examination Requirements

    Professional Skills:

    + Strong understanding of LEAN, DMAIC, PDCA, and Kaizen methodologies

    + Comfortable using Excel and Word at an intermediate level

    + Ability to effectively interact at all levels of customer, supplier, and company organizations

    + Strong communication, problem solving, and organizational skills

    + Ability to handle all essential warehouse duties, including driving a forklift, lifting to 50 lbs., and using a handheld scanner

    Position: Full-time

    Targeted Salary: $90-110K

    Benefits:

    + 401(k)

    + 401(k) matching

    + Dental insurance

    + Flexible spending account

    + Health insurance

    + Life insurance

    + Paid time off

    + Vision insurance