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About the job you’re considering

We are seeking a skilled and innovative Conversational Designer to join our team and lead the design and development of intelligent virtual agents and conversational interfaces. This role is ideal for someone with a strong technical background, a passion for user experience, and experience in the telecom domain.

Your role

• Design and implement conversational flows using Dialogflow CX, including fulfillment and testing.

• Develop webhook services and automation scripts using Python.

• Collaborate with cross-functional teams to integrate virtual agents with backend systems via RESTful APIs.

• Leverage Google Cloud Platform (GCP) services to support Contact Center AI (CCAI) solutions.

• Ensure seamless integration with telecom systems such as CRM, billing platforms, and IVR.

• Monitor and optimize conversational performance using analytics tools.

• Stay current with emerging technologies including Gen AI, Playbooks, and CCAI Insights.

Your skills and experience

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.

• Minimum of 3 years experience designing conversational interfaces or virtual agents.

• Hands-on experience with Dialogflow CX.

• Proficiency in Python for backend development and automation.

• Strong understanding of GCP architecture and services relevant to CCAS.

• Experience with webhooks, RESTful APIs, and backend integration.

• Familiarity with telecom systems and workflows.

• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.

• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.

\#LI-MS4 #LI-ONSITE

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Programmer/Analyst_

**Organization:** _NA APPS LOC PRACTICE_

**Title:** _Conversational Designer_

**Location:** _PA-Philadelphia_

**Requisition ID:** _081940_