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Rapport

**Salary:** $23 - $24 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

Conference Coordinator Responsibilities:

+ Deliver a consistent, outstanding customer service experience

+ Manage and book reservation requests; maintain room schedules through reservation system

+ Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary

+ Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk

+ Manage and respond to all emails in the location-specific folders in shared Connections mailbox

+ Respond in a timely manner when processing customer requests for reservations

+ Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics

+ Perform set-up and clean-up for beverage service as needed

+ Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start

+ Knowledgeable in answering site specific questions regarding local amenities

+ Responsible for maintaining Connections space, including submitting work orders as needed.

+ Perform additional duties as assigned by manager

Minimum Qualifications:

+ Outstanding customer service skills

+ Superior verbal and written communication skills, especially customer friendly communications

+ Must be comfortable speaking in front of an audience

+ High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)

+ Experience working in technical/audiovisual environment

+ Ability to work independently, prioritize effectively and make decisions

+ Ability to adapt quickly to change and maintain a flexible approach when providing customer support

+ Able to remain mobile for extended periods during workday

+ Able to work a flexible schedule to include evening and weekend hours

+ Must be able to lift 50 pounds

Preferred Skills:

+ Work experience with reservation software platforms

+ Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams

+ Catering or other food service-related experience

+ Communications, Event Planning or Hospitality background

Apply to Rapport today!

_Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information

**Req ID:** 1478239

Rapport a specialized division of FLIK Hospitality Group