• Telephone Operator

    UPMC (Pittsburgh, PA)


    Join Our Community!

     

    ANCC Magnet Recognized UPMC Passavant is currently hiring a full-time Telephone Operator to support the McCandless Location. Salary will be determined based upon experience.

    Shift Details:

    + 2:30pm - 11pm

    + Five days a week

    + On-call rotating weekends and holidays.

    + Shifts will be further discussed during the interview.

    Responsibilities:

    + May train new operators.

    + May be required to do system data entry on request.

    + Provide service to multiple answering service clients utilizing individualized protocols.

    + Process appropriate emergency code or STAT page.

    + Initiate voice pages when required.

    + Provide Physician on call information to requesting individuals.

    + Use required phrasing at all times when answering telephone calls.

    + Provide dialing instructions to patients when requested.

    + Answer multiple lines while maintaining good customer service.

    + Determine callers requirements (extension desired, information requested, etc.) and transfer call.

    + Provide status report on any page in progress to the individual requesting the page.

    + High school graduate or equivalent.

    + 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

    + Must be able to work all shifts, 7 days a week.

    + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran