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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

BASIC FUNCTION

Under supervision, this position is responsible for providing effective service to Credit Union members by acquiring and retaining the knowledge required to process all transactions in an accurate, timely and courteous manner; setting up savings and checking accounts. NOTE: this position is a client-facing role and requires in-office visibility five days per week (Monday-Friday).

* Sponsorship will not be offered either now or in the future.

* Relocation is not available.

JOB REQUIREMENTS

+ High School Diploma or G.E.D.

+ 3 years of direct experience in a bank or credit union.

+ Knowledge with BSA (Bank Secrecy Act), OFAC (Office of Foreign Assets Control), money laundering and primary bank regulations.

+ Knowledge of deposit operations and policies and procedures.

+ PC proficiency to include Word, Excel, internet and Outlook.

+ Strong organizational skills to include prioritizing tasks and meeting deadlines.

+ Keen analytical skills to include troubleshooting and problem solving.

+ Solid time management experience in meeting deadlines.

+ Clear and concise interpersonal, verbal and written communication skills.

+ Must be detail oriented and maintain an extremely high level of confidentiality.

PREFERRED REQUIREMENTS

+ Associates Degree in Finance or Accounting.

+ Knowledge of Velocity or ShareTec systems.

+ Experience in a call center environment.

+ Ten-key / calculator experience.

NOTE: this position is a client-facing role and requires in-office visibility five days per week (Monday-Friday). Sponsorship will not be offered either now or in the future; relocation is not available.

~ KEY FUNCTIONS ~

+ Provide a variety of services (e.g., cash and check transactions, membership enrollments and changes, bank checks, gift cards, stop payments, IRA’s, etc.) to Credit Union members in an effective manner.

+ Perform all duties related to checking accounts, i.e., setting up accounts, ordering checks, ordering debit/ATM cards , assisting members with inquiries regarding checking account activities.

+ Carry out activities necessary to conduct business each day (e.g., cash on hand, cash on hand transaction verification and balancing, error identification and correction, etc). Prepare bank deposit at close of day.

+ Respond to internal and external inquiries concerning Credit Union matters (loan information, account information, verification, etc.).

+ Maintain all files examined annually by the State or Federal Examiner and Supervisory Committee.

+ Communicate and interact effectively and professionally with co-workers, management, customers, etc.

+ Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.

+ Maintain complete confidentiality of company business.

+ Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

+ Responsible for daily opening and/or closing of credit union office; control, operation, security and balancing of cash and checks; end of day processing and back-up reporting; ordering and verifying cash, filling teller cash orders, maintaining full vault/office security and balancing vault cash nightly.

+ Assist tellers with overrides, approve member exceptions and authorize service fee refunds to members. Research, verify and correct employee errors.

+ Completes requires CTRs/SARS are required under BSA.

+ Responsible for records retention and forwarding to storage.

+ Open and maintain new accounts ensuring appropriate documentation is obtained and processed correctly.

+ Investigate teller differences and institute corrective flow of work.

+ Handle phones, in-person, e-mail, on-line banking and written requests from members for transfer of shares to loan payments, share withdraws, check requests, debit card inquiries, and other requests received by members.

+ Assure appropriate records are maintained.

+ Maintain knowledge of state and federal regulations applicable to the new accounts and teller area.

+ Actively participate in all credit union promotions.

+ Perform teller cash drawer and vault audits.

+ Train and cross-train tellers and member services representative in all phases of their particular job to ensure quality services to members

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$18.10 - $37.10

Exact compensation may vary based on skills, experience, and location.

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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,

Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association

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