• Systems Support Engineer

    Insight Global (Portland, OR)


    Job Description

    Job Description

    Insight Global is seeking an IT Support Engineer. The right candidate for the role is experienced in support across IT systems and line-of- business applications. Core responsibilities include deployment, maintenance and support of IT services.

    What you’ll work on:

    • Leverage your experience across IT systems and line-of- business applications to support.

    • Utilize documented and evolving troubleshooting procedures related to hardware, software, and networking systems to support employees.

    • Accountable for adhering to Information Technology procedures to support the IT Policy.

    • Manage employee technology incidents and requests through ITSM system and contribute to team project work.

    • Configures security settings or access permissions for groups and individuals.

    • Hardware and software installations and troubleshooting

    • Document support operations procedures

    • Re-imaging of computers and software deployment

    • Execute project tasks to improve systems and operation

    • Must be available to work a flexible schedule; provide walk-up support during scheduled shifts; occasional overtime may be required from time to time based on need

    • Other IT tasks as directed by supervisor

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 5+ years of support engineering or other directly related experience or a combination of education and experience.

    • 3+ years supporting and troubleshooting complex Enterprise software and hardware issues.

    • 3+ years of Windows laptop administration for 150+ person companies.

    • 3+ years with Microsoft Administration (Active Directory and Entra)

    • Experience in administration of Identity Management systems and SSO

    • Experience in Mobile Device Management systems, experience with Intune is a plus.

    • Experience with systems hardening and network security.

    • Experience with Agile development processes (e.g. Scrum, Kanban).

    • Experience with ITIL best practices. • Experience with iManage, Intapp, other law applications, and Atlassian (Jira, Jira Service Desk, and Confluence) are a plus.