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Job Description

A leading gaming company is seeking a Software Systems Engineer to join the operations and support team. This role focuses on providing 24/7 operational support for the network platform and managing all inbound support requests. The engineer will investigate and troubleshoot complex production issues, identify and escalate systemic problems, and ensure timely resolution within defined SLAs. Responsibilities include maintaining detailed operational workflows and documentation, fulfilling business support requests, monitoring systems and application performance, and developing tools to enhance support processes. Strong troubleshooting skills and the ability to collaborate with internal and external teams are essential.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• BA/BS in Computer Science or related technical field or equivalent practical experience.

• 2+ years systems administration and/or software development experience.

• Customer service mentality - calm, customer-oriented communication.

• Programming experience in Java or C++ and/or strong scripting skills (Ruby, Bash, or Python).

• Experience troubleshooting complex systems and applications on Unix platforms.

• Experience using source control, bug tracking, and ticketing systems in a team environment.

• Experience supporting web applications in Java, Tomcat and LAMP stacks.

• Experience with application monitoring tools, such as Nagios, CA Wiley, Splunk.

• Experience in 24×7 production operations and participate in a periodic on-call rotation.

• Capable of quickly troubleshoot complex problems, understanding dependencies and deducing the root issue.

• Experience in using command line tools to quickly triage and fix production issues then conduct root cause analysis.

• Self-starter and able to work with limited supervision.

• Experience working with AI automation · MS degree in computer science and/or 6 years relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects.

• SQL and/or MySQL experience.

• Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.

• Excellent written communication skills.

• Good understanding of software development processes.

• Understanding of PCI DSS Environments and Security.

• Strong troubleshooting and QA skills.