• Call Center Associate - 3rd Shift

    Insight Global (Purcellville, VA)


    Job Description

    • 2–3 years of experience in a call center or customer service role preferrably with IT

    • Experience responding and triaging technical issues

    • Strong customer-facing communication and problem-solving skills

    • Ability to work flexible shifts and adapt to fast-paced environments

    • Eligible to get a security clearance

    Plusses:

    • Basic knowledge of IT or telecommunications systems preferred

    Compensation:

    $23/hr to $25/hr.

     

    Exact compensation may vary based on several factors, including skills, experience, and education.

     

    Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    A client of Insight Global is looking for a Call Center Associate to sit fully onsite in Purcellville, VA. The Call Center Associate is responsible for professionally handling both inbound and outbound customer calls, ensuring each interaction reflects a high standard of service. This role involves resolving customer inquiries efficiently and escalating technical issues to the appropriate teams when necessary. Accurate documentation of all customer interactions is essential to maintain service quality and continuity. Additionally, the specialist will collaborate closely with IT and telecommunications teams to ensure seamless support and operational stability.