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Charlotte, NC | $14 Hourly | ⏰ Full-Time or Part-Time with weekends required

At Skiptown, Our Core Values Drive Everything We Do:

+ Pursue Results: We work with purpose and deliver on expectations.

+ Act with Integrity: We do the right thing, every time, even when no one's watching.

+ Wow Every Time: From safety to service, we go above and beyond.

+ Stronger Together: We support our teammates, communicate openly, and grow as one team.

As a Skiptown Support Skipper, you'll set the tone for every guest experience. From greeting clients and answering questions to managing bookings and supporting smooth check-ins and check-outs, you'll make sure everything runs seamlessly at the front desk. If you love helping people, staying organized, and creating great first impressions, this role is for you.

What You'll Do:

+ Welcome guests warmly and provide prompt, friendly service

+ Answer questions about services, memberships, pricing, and events

+ Assist with daycare, boarding, and grooming check-ins and check-outs

+ Manage bookings and reservations using Skiptown's software

+ Process payments for services, memberships, and retail sales

+ Promote Skiptown memberships, services, and special offers

+ Keep the front desk and lobby clean, organized, and guest-ready

+ Communicate updates and important information between guests and team members

+ Document and escalate guest concerns or incidents as needed

You Might Be a Perfect Fit If:

+ You're friendly, approachable, and love helping people (and pups!)

+ You thrive in a fast-paced environment where every day is different

+ You're organized and can manage multiple tasks at once

+ You're calm under pressure and great at problem-solving

+ You enjoy working as part of a collaborative team

Bonus if You Have:

+ Customer service, hospitality, or front desk/concierge experience

+ Experience in a pet care environment or knowledge of pet services

+ Familiarity with scheduling or booking software

Musts & Physical Requirements

+ Ability to stand, walk, and move for extended periods during shifts

+ Ability to safely lift and handle up to 30 lbs

+ Comfortable working in an environment with dogs, pet hair, and occasional messes

What We Offer:

+ Free VIP Membership to Skiptown

+ Cha-Ching Fridays! (We get paid weekly)

+ Employee discounts on all Skiptown services

+ Free DoorDash DashPass subscription

+ 50% discount on The Farmer's Dog fresh pet food

+ Discounted pet insurance through Spot

Next Steps:

If you're ready to create great first impressions, support smooth operations, and be the friendly connection between guests and our team, Skiptown is your spot.