"Alerted.org

New role with a strong company / team!

IT Operations Technician

Contract Length: **6 months to start, likely to extend and potential to convert to DIRECT**

Start: **ASAP**

Pay: **$27.00 - $29.00 per hour (depending on experience)**

Job responsibilities included but limited to:

Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations

Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition

Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications

Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices

Create and support user account and group membership setups

Procure, setup, configure, distribute and troubleshooting of all mobile devices

Work on projects and perform other duties as assigned

Work a rotational on-call IT support schedule to include evenings and weekends as assigned

Minimum Qualifications:

1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers

IT related associate degree, or Equivalent combination of experience and education will also be considered.

Preferred Qualifications:

Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications

Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals

Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges

Experience with workstation imaging software and an MDM solution such as Intune

Experience in a heavy industrial setting

Customer support or helpdesk experience

IT certifications, such as a current Comp TIA A **Pay Details:** $27.00 to $29.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.