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Working Title: Refund Processor

Job Class: Office and Administrative Specialist, Senior

Agency: Public Safety Dept

+ **Job ID** : 89866

+ **Location** : St. Paul

+ **Telework Eligible** : No

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders (permanent, classified employees in the same job classification) should apply through self-service and confirm their bid by emailing [email protected] by 11:59 PM 11/06/2025.

+ **Date Posted** : 10/31/2025

+ **Closing Date** : 11/06/2025

+ **Hiring Agency/Seniority Unit** : Public Safety Dept / Public Safety-AFSCME

+ **Division/Unit** : DVS Administrative Services / DVS Admin Cashiers/Audit

+ **Work Shift/Work Hours** : Day Shift - 08:00 AM - 4:30 PM

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $22.23 - $30.09 / hourly; $46,416 - $62,828 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 206 - Clerical/AFSCME

+ **Work Area** : Town Square - 445 Minnesota St, St. Paul, MN 55101

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The position exists to process refund requests, verify customer eligibility and deny refunds that do not meet requirements by statue and internal processes. This incumbent will also provide a separation of duties needed for internal controls and coverage for miscellaneous tasks in Cashiers as needed. Daily contact with internal/external customers by email, phone, mail correspondence and in person. Prepares daily deposits and the ability to reconcile transactions, reports and accounts.

_The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify._

Minimum Qualifications

+ Math and cash handling skills sufficient to calculate and reconcile transactions, prepare daily deposits, balance and resolve discrepancies in areas like determining eligibility.

+ Customer Service skills sufficient to provide prompt and courteous interactions with internal and external customers in person, via phone and email.

+ Typing/keyboard skills sufficient for entry level tasks.

+ Ability to speak, read, and write in English sufficient to understand be understood in person and in email interactions with team members, DVS staff, and customers

Preferred Qualifications

+ Ability to independently research and resolve customer problems utilizing expert knowledge in statutes, policies, procedures, and own expertise.

+ Proficient in Microsoft Office Suite.

+ Proficient technical ability to navigate, retrieve and utilize data from a variety of electronic resources such as MNDrive and web-based applications.

+ Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

Physical Requirements

Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

+ Criminal History

+ Reference Check

+ Credit Check

_The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify._

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.