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Description

Senior Information Security Specialist - Records Management

We are looking for a self-motivated, driven, and detail-oriented professional to join our dynamic team and play a pivotal role in shaping the future of our Data Protection Governance and Records Management Program. This is an exciting opportunity for someone who thrives in a collaborative environment, is enthusiastic about data integrity, and is committed to excellence.

In this role, you will work closely with business units across the organization, providing strategic oversight, expert guidance, and high-impact documentation to ensure compliance with internal policies, regulatory requirements, and industry best practices. If you are someone who takes initiative, enjoys solving complex challenges, and wants to make a meaningful impact this position is for you.

Key Responsibilities

Vendor Management

• Independently manage off-site vendor relationships, including service oversight, reporting, SLA monitoring, and contract discussions.

• Collaborate with Strategic Sourcing and internal stakeholders to lead contract and SOW negotiations.

• Analyze, report, and build key metrics; prepare monthly reports for senior leadership.

• Resolve vendor-related issues and ensure adherence to servicing standards.

Governance & Oversight

• Ensure compliance with Records Management policies and governance processes.

• Maintain and analyze reconciliation and trending data.

• Provide input on Records Management and Data Protection Governance processes.

• Manage records lifecycle, including those related to Mergers & Acquisitions.

• Serve as a liaison with Business Records Managers and Records Coordinators across the organization.

Communications & Training

• Develop and deliver training materials, webinars, and communications to promote awareness and best practices.

Required Qualifications

• Bachelor’s degree in a business-related field.

• Experience managing both paper and electronic records.

• Strong understanding of Risk Management, Internal Audit, and Policy Governance.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneNote, Co-Pilot).

• Excellent communication, analytical, and time management skills.

• Ability to work independently and collaboratively in a professional environment.

• Strong organizational skills, attention to detail and ability to multi-task.

Preferred Qualifications

• Experience in the Financial Services industry.

• Records Management or Information Governance certifications.

Hours & Work Schedule:

Hours per Week: 40

Work Schedule: Monday through Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.