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Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Senior Cash Management Specialist at our Irving, Texas service center. The Senior Cash Management Specialist acts as subject matter expert in processing consumer and mortgage payments, payment reversals, monetary adjustments, and cash transactions on the Cash Management Team. Responsibilities may include indirectly managing teammates, leading discussions or projects, monitoring reports, training, advanced level research or corrections.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

+ Provides prioritization and guidance to the team on workflow and Cash related inquiries.

+ Manage and complete all assigned tasks in an accurate and timely manner.

+ Measure and Report goal results and key performance indicators via scorecards.

+ Interact directly with supervisor/manager about strategy development and execution planning.

+ Acts as an initial escalation point of contact on issues, delays, member inquiries etc.

+ Assists supervisor/manager in mentoring, coaching, and timely feedback on performance of team.

+ Creates and updates departmental procedures and job aids.

+ Functions as a department subject matter expert (SME)

+ Keeps supervisor/manager advised of all issues, unresolved escalated items and/or potential risk/exposure issues.

+ Assist in monitoring vendor relationships for BillPay and lockbox.

+ Manages departmental reports to ensure completion.

+ Trains other processors to review and manage system functions and reports.

+ Works with minimal supervision on special projects and any other duties assigned.

+ Maintain a working knowledge of federal, state, county or city, investor, insurer and internal laws, policies, and procedures regarding mortgage loan servicing.

+ Consistently comply with all company guidelines

+ Assists in the preparation of audits by gathering required documentation.

+ Possess a strong understanding of servicing guidelines and regulatory requirements established under NCUA, RESPA, CFPB and PenFed.

*This role is responsible for ensuring business continuity.*

Qualifications

Equivalent combination of education and experience is considered.

+ High School Diploma or GED required.

+ Five plus (5+) years of current banking experience or related payment processing experience required.

+ Experience with BKFS MSP preferred but not required.

+ Computer literacy, including but not limited to Windows, Excel, Word, Outlook

+ Strong math aptitude essential

+ Demonstrated analytical and problem-solving skills.

+ Excellent written and verbal communication and interpersonal skills required.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

The ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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