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Job Summary

The Greeter is the first point of contact for patients, visitors, and staff, ensuring a welcoming, friendly, and professional environment at the hospital's entrance. This role involves providing information, directing individuals to their destinations, assisting with basic inquiries, and maintaining a positive, safe atmosphere throughout the facility. Duties of this position will include performing a variety of tasks ranging from coordination of deliveries to the patient floors, assisting patients or family members getting in and out of their vehicles.

Essential Functions

+ Greets and welcomes patients, visitors, and staff with a friendly and professional demeanor.

+ Directs individuals to their destinations within the hospital, including departments and patient rooms.

+ Ensures patients are checked in properly at reception or registration desks.

+ Provides information on hospital services, amenities, policies, and general inquiries.

+ Assists patients and visitors with navigating the hospital, including locating areas like elevators, restrooms, and waiting rooms.

+ Helps patients with mobility needs, including offering wheelchair assistance and guidance.

+ Monitors the entrance area to ensure safety and security for all hospital visitors and staff.

+ Enforces hospital policies, such as visitor restrictions and safety regulations, as needed.

+ Assists with light administrative tasks like answering phones and delivering messages.

+ Acts as a point of contact during emergencies, guiding individuals to evacuation routes or designated areas.

+ Promotes a positive, welcoming atmosphere and provide emotional support to patients and visitors in stressful situations.

+ Offers information on available hospital resources such as social work services, support groups, or spiritual care.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

Qualifications

+ 0-2 years of experience in related hospitality or customer service field in a healthcare setting preferred

Knowledge, Skills and Abilities

+ Strong interpersonal communication skills.

+ Proficiency in basic computer operations.

+ Ability to remain calm and professional in stressful situations.

+ Willingness to exercise judgment and independence.

+ Ability to work independently and as a team.

+ Ability to multitask and work efficiently in a fast-paced environment.

+ Basic knowledge of hospital layout and services is a plus.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.