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Job Summary:

CHSPSC, LLC seeks an IT Senior Application Portfolio Management analyst to assist with application governance in ServiceNow and application lifecycle management. The role will ensure applications are appropriately on-boarded and off-boarded according to defined processes.

Key responsibilities include:

+ Manage the application onboarding including the application setup in the structure, attributes, taxonomies and nomenclature of service line elements and categories within the repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications

+ Govern submitted application requests into ServiceNow

+ Develop data steward processes to maintain application portfolio

+ Assist in developing data governance processes with application records

+ Develop certification processes for the application records

+ Manage the third-party application off-boarding process to ensure the application terminated is completely removed from the organizational environments

+ Educate peers and business partners on department methodologies and drive adoption of standard process via a developed process guide

+ Provide expertise on decisions and priorities regarding the overall enterprise application portfolio

+ Develop reports showcasing status, decisions, and plans

+ Participate in various governance meetings

+ Support executive leadership application updates

+ Support strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applications

+ Understand the data driven decisions pertaining to IT project investments

+ Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals

+ Participate in application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives

+ Review and support applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals

+ Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems registered in ServiceNow

+ Support and evaluate portfolio risks and recommend mitigation plans

+ Support business impact analysis and application criticality assessments

+ Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations

Required:

+ ServiceNow Enterprise Architecture/Application Portfolio Management knowledge

+ ServiceNow CMDB and CSDM components within the ServiceNow platform

+ Lifecycle management understanding

+ Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes

+ Customer focused to align services with customer needs

+ Creativity in developing and executing innovative strategies to meet unique customer needs

+ Excellent verbal and written communication, presentation and customer service skills

+ Ability to handle pressure to meet business requirement demands and deadlines

+ Expertise in analyzing and presenting large volumes of data to senior leadership

+ Critical thinking in developing proposals with sound analysis and achievable outcomes

+ Ability to prioritize tasks and quickly adjust in a rapidly changing environment

+ Exceptional analytic problem solving skills

+ Ability to work independently and in a team environment

+ Organizational awareness and the ability to understand relationships to get things accomplished more effectively

Preferred:

+ Application product ownership experience

+ Strong relationship management experience

+ Project management experience/certification

+ 2 or more years in an application portfolio/services management role

+ Lean / Six Sigma Green Belt

Qualifications and Education Requirements:

+ Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 2 years of relevant experience

+ ServiceNow certifications

+ ITIL certifications

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.