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Salary: 22.68-34.02 USD

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings with Weekend and Holiday Rotation

Hours:

7am - 3pm

Summary:

Adheres to the prescribed Help Desk (HD) policies and procedures to provide consistent 24 x 7 x 365 technical support services for the systems, applications and technologies that are implemented throughout Catholic Health. The position requires a general level of understanding of PC hardware/software, general knowledge of broadband or network connectivity and electronic health records. Works directly with HD management, analysts, networking staff and other Catholic Health business associates to perform root cause analysis and improve HD practices and procedures. The HD Analyst II Communicates effectively with all Catholic Health business associates and members of the HD Support Team. Trains and mentors other HD staff who provide HD support to ensure standards are being followed. Must have strong customer service and teamwork skills, a positive attitude, good judgment, technical and analytical aptitude, and be dependable and respectable. Works with other helpdesk associates to ensure adequate coverage is provided. Will provide technical assistance to resolve issues related to computer hardware and software, including printing and operating systems. In addition the HD Analyst will provide operational support for Invision/Signature, MS4 and Soarian day end processing as well as process accounts payable and payroll checks for all Catholic Health facilities.

Responsibilities:

EDUCATION

+ High school education or equivalent required

EXPERIENCE

+ Requires 1-3 years technical customer service experience, or equivalent combination of experience

+ ITIL Foundations Certification preferred

KNOWLEDGE, SKILL AND ABILITY

+ General level of understanding of PC hardware/software

+ General knowledge of broadband or network connectivity and electronic health records

+ Must have:

+ Good customer service and teamwork skills

+ A positive attitude

+ Good judgment

+ Technical and analytical aptitude

+ Be dependable and respectable

+ Employee has regular access to confidential data, which if revealed could have a negative internal and external effect

WORKING CONDITIONS

+ Normal heat, light space, and safe working environment; typical of most office jobs

REQNUMBER: 41188