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Summary This position is located at the Portland VA Medical Center, Inpatient & Emergency Services, Patient Transport (Escort) Unit. The incumbent provides guidance and information pertaining to patient whereabouts and accesses as needed to provide required care and services. Responsibilities Duties include but not limited to: Position requires strong interpersonal skills and customer service. Safely transports patients by stretcher, wheelchair, gurney and/or accompany the ambulatory patients who need assistance to areas within the Medical Center and OHSU. Recognizes and reports significant changes in patients that are being transported. Maintains communication with Patient Transport Courier and Patient Support Team Supervisor at each delivery point Dispatches trips to all using services via CPRS consult package and prioritizes workload for Patient Transport and Courier Service. These may include OHSU Radiation Therapy, Casey Eye Institute, OHSU Dental School, Surgery, Pathology, Radiology, Pharmacy, MRI and other areas as needed. VAMC dispatch is to all areas within the medical center. Is responsible for prioritizing various transports based on patient care needs and logistics. Including patient condition, treatment, modality, mode of transport and scheduling. Gives guidance to Patient Transport & Courier staff/volunteers to promote efficient and safe transport. Collects and delivers all specimens, labs, consults, x-rays, charts and all medical related materials and equipment throughout the Medical Center and OHSU. Responds and assists in all emergencies, including, but not limited to codes (cardiac arrest, behavioral emergency and fire alert), and internal/external disasters throughout the Medical Center and the VA Bridge. In a dignified manner, provides a full range of services to VA staff in caring for expired patients which includes preparing and transferring the body, as well as transporting to the morgue. Secures patient's confidence and cooperation through the discharge process. Explains procedures for transition through pharmacy and transportation. Varies procedure based on patient needs. Advocate for the discharging unit and respond to inquiries pertaining to the process. Provides general clerical/administrative support coordination work for the unit. Performs a variety of receptionist, record keeping, and miscellaneous duties. Receives visitors, answers the telephone, and refers calls to appropriate staff or records messages. Plans. organizes and coordinates activities of the unit. Communicates in a tactful and courteous manner with a wide variety of individuals with varying levels of understanding. Uses software to produce specific printouts. Uses word processing software to produce a variety of documents. Receives and directs patients, answers routine inquiries. Reports obvious changes in patient behavior to the professional staff. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Days vary with every other other weekends and holidays, 2pm - 10:30pm, PST Virtual: This is not a virtual position. Position Description/PD#: Health Aid/ Health Technician/PD20270A, PD20271A, and PD20272A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: Moderate lifting of 15-44 pounds; Moderate carrying of 15-44 pounds; Straight pulling 4 hours; Pushing 4 hours; Reaching above shoulder; Use of fingers; Both hands required; Walking 3 hours; Standing 4-6 hours; Repeated bending 2 hours; Both legs required; Ability for rapid mental and muscular coordinating simultaneously; Near vision correctable at 13" to 16" Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and to 20/40 in the other; Depth perception; Ability to distinguish basic colors; Hearing (aid permitted); Mental and emotional stability required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 11/12/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-2 position you must have served 52 weeks at the GS-1. For a GS-3 position you must have served 52 weeks at the GS-1. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirements: Specialized Experience (for positions at GS-4 and above): Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. You may qualify based on your specialized experience and/or education as described below: For the GS-02: General Work Experience: Applicants must have at least 3 months of general work experience. Examples of general experience include, but not limited to: under direct supervision performing duties such as customer service, direct and indirect patient care in a clinical setting. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully graduated high school or the equivalent. Must be indicated in resume. For the GS-03: General Work Experience: Applicants must have at least 6 months of general work experience equivalent to the GS-2 level. Examples of General Experience would typically include, but are not limited to: Under supervision performing duties such as customer service, direct and indirect patient care in a clinical setting. NOTE: Experience must be fully documented on your resume and must include job title, GS level (if a federal position), duties, month & year starting and ending dates AND hours worked per week. OR Education: Applicants may substitute education for the experience required for the GS-3 level. To qualify based on education for this grade level you must have successfully completed one (1) year above High School education with course(s) related to a study in medical, health, or related fields. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. (One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school). Transcripts required. OR Combination: Applicants may also combine education and experience to qualify at the GS-3 level. You must have a combination of education above High School with course(s) related to a study in medical, health, or related fields, and General Experience to meet total experience requirements. NOTE: If using education combined with General Experience to qualify, a transcript must be submitted with your application if you are basing all or part of your qualifications on education. The total percentage must equal at least 100 percent to qualify at the GS-3. For the GS-04: General and Specialized Experience: Applicants must have at least 1 year of work experience (can combine 6 months of general experience and 6 months of specialized experience equivalent to the GS-3 level). Examples of General Experience would typically include, but are not limited to: Independently performing duties such as customer service, direct and indirect patient care in a clinical setting. Examples of Specialized Experience would typically include, but are not limited to: Recognizes and reports significant changes in patients that are being transported. Prioritizing transportation based on patient care needs. Responding to patient emergencies. Clarifying discharge procedures, etc. NOTE: Experience must be fully documented on your resume and must include job title, GS level (if a federal position), duties, month & year starting and ending dates AND hours worked per week. OR Education:2 years of education above high school with course(s) related to the occupation. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. OR Combination of General/Specialized Experience and Education: Applicants may also combine education and experience to qualify at the GS-04 level. You must have a combination of of college level education beyond one (1) year with course(s) related to a study in medical, health, or related fields, and General and/or Specialized Experience to meet total experience requirements. The total percentage must equal at least 100 percent to qualify at the GS-04. NOTE: If using education combined with General Experience to qualify, a transcript must be submitted with your application if you are basing all or part of your qualifications on education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.