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Qualifications

_Requirements:_

+ High school diploma/G.E.D required; college degree preferred

+ Knowledge of medical terminology

+ Excellent customer relations and interviewing skills, ability to interact and communicate with patients, physician, and staff; excellent written communication, organizational and interpersonal skills; ability to handle multiple priorities under stress; computer literacy and knowledge of ADT systems and second language

+ strongly preferred and 40 wpm data entry.

+ Tenth grade reading and 9th grade math competency or proven aptitude in the workplace.

Collective bargaining unit: OPEIU Local 153-MSB

Responsibilities

Roles and Responsibilities:

1. Adheres to the Admitting Department’s guidelines for Behavioral Standards.

2. Assignments will include all areas of Admitting and Cashier.

3. Assist with orienting and in-servicing.

4. Assist with monthly staffing schedules

5. Process mail, process bank deposits for submission (copies, obtain receipts, document records)

6. Process patients/clients and employee payments, billing, cashier transaction

7. Process log, batch, and maintain receipts to Accounts Payable

8. Process parking, food services, radiology, medical records requests, subpoenas, private room transactions and create cloud e-receipts

9. Manages reimbursement, distribution, and replenishment of petty cash.

10. Answering phones and responding to urgent requests. Escalating

concerns to Director. Follow-up to ensure issues have been resolved.

11. Performs appropriate searches in ADT to eliminate duplication of Medical Record Numbers.

12. Obtains/confirms complete and accurate demographics and insurance coverage by interviewing the patient and entering information in appropriate system. Secures additional information from physician and/or patient. Verifies that data is correctly entered in appropriate system and that Labels, Wristband and face-sheets are made.

13. Reconciles Daily Census in Epic. Inputs accurate data and distributes Census Activity Reports daily and in a timely manner to leadership and Census Distribution List as directed.

14. Processes all support documentation and forms to compete admission. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures.

15. Maintains Decedent Affairs by entering expiration information in logbook and appropriate system; and assures Electronic Death Certificate is complete, signed and printed and releases authorization to funeral directors for release of patient’s remains.

16. Provides all Patients or Patient’s surrogate with a copy of the Patient’s Bill of Rights-Patient Notification Record and explains Provisions as requested or necessary.

17. Accurately completes admissions timely and efficiently in Epic, assigns and notifies appropriate hospitalist and ED Care Team of admissions via admission log and Epic Secure chat

18. Monitors transfer appropriately and accurately and communicates with appropriate Centralized Command Center's Throughput team when necessary.

19. Collects patient walk-in payments,self-pay, co-pays or deductibles when indicated by Patient Financial Counseling Department. Issues patient’s receipt and follows appropriate procedure for securing payment.

20. Processes all support documentation and forms to complete inpatient admissions. Explains accommodations and required forms to patient, assuring completeness. Obtain signatures as related to hospital policies and procedures as well regulatory requirements such as Patient Notification Record, Insurance Authorization Financial Agreement, and Important Message from Medicare about Discharge, NYS Caregivers Act.

21. Functions as a liaison between patients/families seated in Hospitality Suite and clinical staff in procedural areas (Recovery, IR, OR, Endo, Vascular Lab).

22. Understands and manually processes all registrations and admissions during downtime periods. Follows appropriate downtime procedure, assigning downtime MR# and case numbers, entering correct downtime numbers in system.

23. Scheduling procedures in Epic for Endoscopy Suite.

24. Schedule appointments for various services referred via the Patient Access Navigator Program and notifies patient, documents, and follows-up with all requests.

25. Case Management Support: Logs approval and denials in Epic for Peer-to-Peer discussions

26. Notifies case managers of all correspondence from insurance carriers and health partners requesting clinical reviews, discharge summaries and other documentation.

27. Processes patient’s discharge appeal as appropriate.

28. Assist Director as needed with schedule and timekeeping, training, and other managerial responsibilities.

29. Flexibility in dealing with different points of view. Tries new ideas and approaches.

30. Accepts constructive criticism as demonstrated by positive behavior change.

31. Provides lead support to admitting department staff

32. Adheres to the department behavioral standards.

33. Maybe required to perform other duties as assigned or perform other duties when necessary.

34. Complies with dress code.

35. Other duties as assigned by director.

36. Attend meetings as requested

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.2984 - $27.6133 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.