• Lifecycle Communication Coordinator

    The Gathering Spot (Atlanta, GA)


    The Gathering Spot is looking to hire a Lifecycle Communications Coordinator within the Marketing Department, reporting to the Head of Marketing, to be responsible for member communications throughout the full member journey — from onboarding to retention and re-engagement.

    Job Responsibilities:

    + Develop and execute targeted lifecycle communications to members, including onboarding, engagement, renewal, and reactivation campaigns.

    + Draft and distribute communications regarding member events, club updates, and member benefits across multiple channels, including:

    + Email

    + Push Notifications

    + Text Messaging

    + Manage and segment member email lists to ensure relevant, personalized communication at each stage of the member experience.

    + Partner with Membership, Operations, and Marketing teams to ensure clear, consistent, and timely communication to members.

    + Collaborate with the Member Events team to monitor event attendance and engagement trends, optimizing communications accordingly.

    + Utilize data insights and engagement metrics to refine content, timing, and targeting for ongoing improvement.

    + Ideate and create local promotions and campaigns to attract new members and deepen engagement with existing members.

    + Support automation setup and testing for recurring member touchpoints (e.g., onboarding series, event reminders, renewal notices).

    Job Requirements:

    + Strong written and verbal communication skills with the ability to adapt tone and messaging for different audiences.

    + Exceptional attention to detail and commitment to producing timely, error-free work.

    + Experience with email marketing platforms (e.g., Mailchimp, HubSpot, Klaviyo, or similar).

    + Familiarity with audience segmentation, A/B testing, and engagement analytics.

    + Design skills using tools such as Illustrator, Photoshop, or Canva are a plus.

    + Hands-on experience with web content management tools, such as WordPress.

    + Ability to work under pressure and manage multiple deadlines in a fast-paced environment.

    + Passion for continuous improvement and a data-informed approach to communication.

    + Undergraduate degree preferred but not required.

    + Flexibility, including availability for occasional weekend and evening work.

     

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