• Client Services Consultant II

    MetLife (Atlanta, GA)


    Your Work Matters. Your Voice Counts. Your Journey Starts Here.

     

    Are you interested in joining a dynamic team?

     

    Are you a continuous learner who thrives in a collaborative environment?

     

    Are you interested in joining a team where your work truly matters?

     

    Step into a role where you’ll make a real impact—join us as a Client Services Consultant II at MetLife, one of Fortune’s top 25 best places to work. Here, you’ll be at the heart of delivering exceptional service to National Account clients (5,000+ lives), shaping their experience and exceeding their expectations.

    As a Client Services Consultant II, you’ll:

    * Own the Client Experience: Take full accountability for day-to-day service support, partnering closely with Account Executives and leading the administration of multiple complex clients.

    * Lead with Purpose: Coordinate and facilitate client meetings, prepare impactful materials, and drive finalist and stewardship meetings.

    * Think Consultatively: Offer creative, consultative solutions and identify innovative plan design alternatives.

    * Deliver Excellence: Provide timely, outstanding customer service and foster lasting client satisfaction.

    * Shape Strategy: Lead account audits, strategic planning, and partner with financial teams to deliver insightful client reports.

    * Share Your Expertise: Serve as a key resource and subject matter expert for Customer Unit and National Accounts.

    * Drive Growth: Support RFP responses, facilitate contract execution, and ensure compliance.

    * Stay Ahead: Keep up with industry trends, competitor products, and legal developments.

    * Master the Details: Apply analytical skills to MetLife’s group products, services, and systems.

    What You Bring (Required Qualifications):

    * 3+ years of insurance/account management/client service experience

    * Passion for client service and continuous learning

    * Excellent organizational, interpersonal, and communication skills

    * Ability to work autonomously, prioritize, and remain flexible

    * General understanding of employee benefits

    * Proficiency with Microsoft Office, Teams, and Webex

    * Self-motivation and proactive personal development

    * Willingness to travel (10%)

    * High School Diploma or equivalent (bachelor’s degree preferred)

    * Experience with Disability products and project management preferred

    What You’ll Experience:

    * A culture of support, collaboration, and purpose.

    * Opportunities to grow, learn, and advance your career.

    * Recognition for your impact and achievements.

    * A team that celebrates you and your contributions.

    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.