"Alerted.org

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Product Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior Product Analyst to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

Senior Product Analyst focused on providing subject matter expertise on the suite of Enterprise Messaging product(s) including support of its functionality and utilization, collaborating with project teams and business partners to meet ITG project objectives. This position will be collaborative to other analysts and technical teams to ensure successful support and delivery across the suite of Enterprise Messaging Assets.

The successful candidate will have excellent verbal and written communication skills, the ability to establish effective working relationships and manage multiple priorities. This includes discussions and collaborating with other project team members to design functional product details and changes, identify and escalate project issues, and ultimately ensure product requirements are met.

The candidate will provide hands-on expertise to independently resolve service delivery or functionality issues with the Enterprise Messaging Suite of product, frequently communicating with project team members, support resources, other supporting external vendors, and end users. This position requires a strong working knowledge on how messages are originated by targeted source systems, established in messaging applications, and sent to targeted audience.

The ideal candidate for this position has an IT product development background with well-developed communication skills. Experience in product management or support for Messaging assets is a plus.

Duties Include But Are Not Limited To

+ Identify product gaps and leads enhancement efforts

+ Lead the creation of standardized reports for the enterprise

+ Lead the enterprise deployment of our CPaaS solution including configuration, testing, and training

+ Work closely with each stakeholder group to ensure software usage optimization

+ Develops and identifies potential operational changes to streamline operations and enhance service delivery

+ Oversee new interface coordination per the deployment schedule and assist with future integration strategies

+ Provide Tier 2 customer support to the end users

+ Ability to multitask, given various task assignments, assisting management in prioritization of tasks

+ Take ownership of responsibilities, working individually or with teams to accomplish goals

+ Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverables

OTHER SKILLS and ABILITIES

+ Professional demeanor and positive attitude; customer service orientation.

+ Excellent communication and inter-personal skills.

+ Ability to learn, understand, and apply new technologies, methods, and processes.

+ Working knowledge of scrum and agile project delivery methodologies.

What qualifications you will need:

EDUCATION

Bachelor’s Degree - Preferred

EXPERIENCE

+ 5 or more years of experience on increasingly challenging projects in business with a proven delivery track record.

+ Demonstrated advance subject matter experience of a service line application

+ A background working with a fast paced, results oriented environment.

+ Some travel required but generally less than 25%

CERTIFICATION / LICENSURE

Scrum Certification - Preferred

Agile Certification - Preferred

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Senior Product Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.