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Description

We are seeking a strategic and execution-focused Senior Product Manager to drive Amazon Devices' upgrader strategy across Product Lines. You'll own central upgrader capabilities while partnering with teams to develop effective upgrade strategies that impact millions of customers and drive significant business growth.

As the Senior PM for Device Lifecycle Management, you will shape how customers experience device upgrades. This role combines strategic thinking with hands-on execution, requiring both vision-setting and detailed program management. You'll help create scalable upgrader solutions and build partnerships across Product Lines to transform device lifecycle management.

In this role, you will drive upgrade revenue across Amazon's device portfolio while improving customer experience through seamless upgrade paths. You'll be responsible for building strong Product Line partnerships to execute effective upgrade strategies. Your work will shape the future of device lifecycle management at Amazon.

Your efforts will directly influence customer satisfaction, device engagement, and revenue growth through increased upgrade adoption. Success means more customers experiencing our latest innovations. You'll define strategy and execution for programs touching every Amazon device customer while delivering exceptional customer experiences.

Impact will be measured in revenue, upgrade adoption, and creating seamless experiences that drive long-term engagement with Amazon's comprehensive device portfolio.

Key job responsibilities

Strategy & Partnership:

- Drive upgrader strategy development and execution across multiple Product Linesand execute experimentation roadmaps

- Build and maintain strong partnerships with Product Line leaders and key stakeholders

- Identify opportunities to amplify Product Line initiatives through central upgrader capabilities

- Create and maintain upgrader playbooks and best practices

Product Development Leadership:

- Own product requirements gathering process and provide input to Product Management Teams on central upgrader capabilities

- Collaborate with Product Management and Engineering teams to influence design and build of scalable solutions

- Influence feature prioritization based on Product Line needs and business impact

- Align Product Line requirements to product roadmaps

Cross-Functional Program Management:

- Manage documentation and communication of upgrade programs

- Manage and align upgrader pricing and promotion strategies

- Partner with marketing teams on merchandising strategy

- Track and report on program performance including goal updates and business reviews

- Execute day-to-day operations required for delivering upgrades

- Track progress against key upgrader goals

Basic Qualifications

- 7+ years of product or program management, product marketing, business development or technology experience

- Bachelor's degree or equivalent

- Experience with feature delivery and tradeoffs of a product

- Experience owning/driving roadmap strategy and definition

- Experience with end to end product delivery

- Experience as a product manager or owner

- Experience owning technology products

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights

- Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.