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Office Support II - Building Services Division

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Office Support II - Building Services Division

Salary

$20.85 - $28.34 Hourly

Location

Stillwater, MN

Job Type

Full Time

Job Number

25-00156

Department

Public Works Dept

Division

Building Services

Opening Date

10/30/2025

Closing Date

11/9/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

This position will provide in-person customer service to our Building Services Division in Public Works. Examples of some, but not all duties may include:

+ Manage County switchboard

+ Process County mail (incoming and outgoing)

+ Use County-provided vehicle to pick up and deliver interdepartmental mail

+ Manage and process County copy center requests

+ Maintain County security database, issue keycards, and issue photo IDs

+ This position rotates tasks (front desk, copy center, delivery route and mail processing)

MINIMUM QUALIFICATIONS: High School diploma and two years of office experience, or equivalent; completion of a related business or office certificate program may be substituted for one year of experience.

DESIRABLE EXPERIENCE:

+ Paid work experience in a professional office setting at a customer service reception desk providing in-person customer service and managing multiple phone lines.

+ Paid work experience in a professional office processing incoming and outgoing mail using a postage meter and receiving and delivering packages to and from various locations.

+ Paid copy center work experience such as three-hole punch, stapling documents, printing multiple pages, and printing documents that are double sided.

+ Paid work experience with Microsoft Office products or similar software.

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: Monday - Friday, 8:00 a.m. - 4:30 p.m. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE: $20.85 - $24.59 H ourly

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Right to work Poster

JOB SUMMARY

This position performs somewhat complex work under general supervision applying knowledge of departmental procedures, records, and regulations and serves as the primary contact in the area of assignment.

This job classification can be found in several departments and/or divisions throughout the County. Because the position varies slightly from department to department, essential functions will be provided for specific positions when vacancies are being filled.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a High School diploma and two years of experience in the area of assignment, or equivalent. Completion of a related business or office certificate program may be substituted for one year of required experience.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined.pdf) outline essential business and professional traits necessary to perform this job.

• Promotes a diverse, culturally competent, and respectful workplace

• Demonstrates skill in performing bookkeeping entries and other record keeping or tabulations with accuracy

• Demonstrates skills in keyboarding

• Demonstrates ability to follow moderately complex oral and written instructions and to learn the procedures involved in maintaining legal, accounting, or statistical records

• Demonstrates ability to perform complex administrative or research tasks as assigned in an effective manner; maintain and revise records and to control their use and presentation

• Demonstrates ability to compose correspondence requiring the application of knowledge of methods, procedures, policies and other information

• Demonstrates ability to operate general office equipment and perform complex computations accurately and rapidly

• Demonstrates ability to accurately sort and file a variety of materials in accordance with designated systems

DUTIES & RESPONSIBILITIES

Perform duties using knowledge of procedures, records, and regulations:

• Processes and delivers incoming and outgoing mail;

• Performs phone and reception desk customer service;

• Maintains office equipment and orders supplies;

• Drafts various department documents under general supervision; reviews documents for grammatical errors;

• Collects fees and processes payments and may balance cash accounts;

• Formats and submits reports under supervision;

• Records and maintains various departmental documents;

• Reviews and updates working procedures;

• Enters and maintains data into computer with accuracy; conduct file searches and retrieve documents;

• Initiate purchase orders and pays invoices; Collect and record a variety of receipts and disbursements for various funds;

• Compile, calculate and prepare reports and billings;

• Schedule meetings and assist with coordination of department events;

• May mentor and train other OS II clerical staff;

• Communicates technical issues to IT using standard procedures.

Provide customer service:

• Answers questions from the public in person or over the phone; refer callers or visitors to appropriate department if applicable.

Performs other related duties as assigned.

WORK ENVIRONMENT

Work performed is sedentary in nature, and typically performed within the Government Center or a Satellite office. Lifting requirement of 15-20 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, and copier/scanner/fax machine.

Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details. Driving or riding to work at a service center, attend meetings, participate in or lead training sessions, etc. may be required. May involve exposure to environmental conditions.

Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .

01

This position requires a High School diploma and two years of experience in the area of assignment, or equivalent. Completion of a related business or office certificate program may be substituted for one year of required experience. Please indicate below whether you possess these minimum qualifications:

+ Yes

+ No

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

Do you have paid work experience in a professional office setting at a customer service reception desk providing in-person customer service and managing multiple phone lines?

+ Yes

+ No

04

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

05

Do you have paid work experience in a professional office processing incoming and outgoing mail using a postage meter and receiving and delivering packages to and from various locations?

+ Yes

+ No

06

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

07

Do you have paid copy center work experience such as three-hole punch, stapling documents, printing multiple pages, and printing documents that are double sided?

+ Yes

+ No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have paid work experience with Microsoft Office products or a similar software?

+ Yes

+ No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

https://www.washingtoncountymn.gov

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